Senior Manager Global Travel Operations
Reference Code 5254
Country:
US Locations: USA - Atlanta; USA - Charlotte; USA - Chicago; USA - Dallas; USA - Grand Rapids; USA - Hermitage; USA - Minneapolis
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Work you'll do
Manage Deloitte U.S. Travel Agency Operations, Agent Teams, Technology Tools, and Service Delivery
Assess new opportunities for continuous improvement via new technologies or process enhancements
Collaborate with key internal Deloitte U.S. Firms stakeholders and suppliers
Coordinate implementation of air, hotel, ground, and other travel discount programs
Improve on-line booking tool experience
Provide agent feedback from monthly call monitoring sessions
Manage Agency KPIs and SLAs to make adjustments accordingly
Partner with Security Team on duty-of-care related issues and concerns
Manage Daily / Ad-hoc Reporting Requests as well as ensure daily feeds are accurately uploaded
Reconcile Monthly Travel Agency Invoice
Manage Direct Report
The team
Global CoRe is a shared service within Deloitte Global, providing fundamental services to Deloitte People around the world: Knowledge Services, Creative Services, Contact Center, Procurement and Strategic Insights Center. We deliver essential capabilities that save time, convey insights, minimize risk, enhance client service delivery, solve problems, and contribute to Deloitte’s success.
Qualifications
Industry knowledge of travel categories, procurement and strong negotiation skills
Strong knowledge and use of GDS (Amadeus/Sabre) and Online Booking Tools
Analytical skills and proficiency in MS office (Excel, PowerPoint)
Customer services management, issue / escalation management and resolution
Works with cross-functional teams and leaders across many levels of management
Other Qualifications
Experience in or with large travel agency operations and large complex high touch global travel programs in the United States
Demonstrated abilities in:
- Working independently in an unstructured environment; developing structure and clarity around the ambiguous by taking a concept and developing ideas/about solutions to achieve progress
- Navigating through complex collaborative initiatives
- Understanding, documenting, and improving business processes
- Interacting and influencing internal stakeholders of all levels of the organization
Limited immigration sponsorship may be available.
Our culture
At Deloitte Global people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
Professional development
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.
Recruiting for this role ends on .
globalprocurement