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Posted 5d ago

SENIOR MANAGER, PRODUCT SUPPORT & REPAIR STATION- JOB # 1123

@ Enstrom Helicopter
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Menominee, Michigan, United States
$90k-$120k/yrOnsiteFull Time
Responsibilities:leading operations, overseeing repair, driving improvement
Requirements Summary:Leadership of product support and FAA repair station operations, ensuring regulatory compliance, managing technical support, parts and training programs, and improving customer experience.
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Job Description

  • SENIOR MANAGER, PRODUCT SUPPORT & REPAIR STATION 

     

    The Senior Manager, Product Support & Repair Station provides strategic and operational leadership for Enstrom's customer support and service operations. This role is responsible for overseeing FAA Repair Station activities, technical support functions, customer service operations, maintenance training programs, service center relationships, and parts support activities. 

    Serving as a key leader within the organization, this position ensures customers receive exceptional support throughout the ownership lifecycle while maintaining compliance with FAA regulations, company policies, and industry best practices. The Senior Manager partners closely with Engineering, Manufacturing, Quality, Sales, Flight Operations, and Executive Leadership to drive operational excellence, resolve customer concerns, improve service delivery, and support long-term organizational growth. 

     

    The ideal candidate possesses strong leadership capabilities, aviation industry knowledge, and the ability to lead technical teams while balancing customer expectations, operational priorities, and business objectives. 

     

    Location: Menominee, Michigan 

    Reports To: Senior Vice President of Sales, Marketing & Customer Excellence 

    Classification: Exempt 

    Schedule: Monday–Friday, flexible hours between 6:00 AM and 5:00 PM 

    Compensation: $90,000–$120,000 annually, depending on qualifications and experience 

     

    Key Responsibilities 

    Leadership & Operations 

    • Lead and direct the daily operations of Enstrom's Product Support and FAA Repair Station organizations. 

    • Establish operational priorities, staffing plans, and resource allocation strategies to support business objectives and customer commitments. 

    • Develop, coach, and mentor team members while fostering a culture of accountability, safety, continuous improvement, and customer excellence. 

    • Drive workforce planning, succession planning, employee development, and performance management initiatives. 

    • Monitor departmental performance and implement process improvements to enhance productivity, responsiveness, and operational efficiency. 

     

    Product Support & Customer Experience 

    • Oversee technical support functions, maintenance training programs, parts support activities, and customer service operations. 

    • Support and strengthen Enstrom's network of authorized service centers and maintenance providers. 

    • Serve as the escalation point for complex customer concerns, technical issues, and service-related challenges. 

    • Build and maintain strong relationships with customers, dealers, operators, suppliers, and business partners. 

    • Collaborate with Sales and Marketing to enhance customer satisfaction, retention, and aftermarket growth initiatives. 

     

    Repair Station Management & Regulatory Compliance 

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