Collectivus Holdings is a dynamic business group encompassing many of the most prestigious brands in the Collecting, Trading Card Game, and Hobby industries. With a century’s worth of collective experience in driving product and service innovation, high-end quality standards, and elevated customer experience, Collectivus brands are among the most recognized and loved throughout the world by the communities they serve.

Website: https://www.collectivusholdings.com

Locations: Aarhus – Dallas – Delhi – Lisbon – Nashville – Worldwide

Job Title: Senior Product Manager – Hobby Retail Platform

Location: Remote, US based

Reporting Line: Head of Product, Mobile & Digital

Collectivus is building a new retail technology platform for hobby and collectibles stores.

The platform brings together point-of-sale workflows, product data, inventory management, commerce integrations, and analytics, designed around the realities of hobby retail: complex catalogs, fast-moving inventory, trade-ins, condition-based products, and multi-channel selling.

The goal is to help stores run daily operations on a system that better fits how they actually work, while improving the quality and consistency of product data across their workflows.

This is the first dedicated Senior Product Manager hire for this new platform. You will drive day-to-day product execution from the initial pilot through broader commercial rollout, working with internal teams, retail operators, external delivery partners, and senior product leadership.

This is a product role, not a project or program management role. You will be expected to understand store workflows deeply, make product trade-offs, define clear requirements, and help shape how the platform operates in the real world.

Scope of this role. The primary focus is building a Point of Sale platform. You will drive day-to-day product execution from pilot through broader rollout, working across product, engineering, data, retail operations, external delivery partners, and senior product leadership.

As a defined secondary scope, you will also own product execution for an LMS platform built for publisher partners. This work is front-loaded during the initial build and launch, then moves to a lighter ongoing cadence as the platform matures.

The two platforms use different delivery models, but the product ownership pattern is the same on both: define clear workflows, translate complex operational needs into usable requirements, support delivery, validate outcomes, and turn early product decisions into a scalable operating model. The reason it works as one role is that this role owns the product execution layer on both platforms. Commercial relationships, curriculum and content development, and community growth sit outside this role, though you will keep the product ready to support those workstreams.

Why This Role Exists:

The POS sits at the intersection of retail operations, partner workflows, and product/engineering execution. A dedicated Senior Product Manager is required to own day-to-day product execution across these areas, and to help turn early platform decisions into a scalable operating model.

Through the pilot, the role manages day-to-day delivery, holds scope discipline against the build plan, and coordinates the internal workstreams that surround the build (catalog readiness, partner content sequencing, pilot store recruitment). Through broader rollout, the role helps the platform mature from early external delivery support into a stronger internal operating model.

This hire will:

Own day-to-day product execution for the platform, from initial pilot through broader rollout: workflow definition, specifications, acceptance criteria, delivery partnership, pilot execution, and iteration.
Translate complex store workflows into clear product specifications and delivery sequencing. Hold scope discipline against the build plan; push back on scope creep without losing momentum.
Partner with external delivery teams and internal engineering and data teams to ensure the product is built against real operational needs.
Own the product-side of partner workstreams (content ingestion, workflow design, reporting specifications) and retailer pilot operations, partnering closely with the Head of Product on commercially relevant work.
Coordinate cross-functional workstreams so the build has what it needs when it needs it.
Maintain clear product decision records as the platform moves from early build into a more mature operating model: what was decided, why, and what remains open.

Key Responsibilities:

Platform Product Management

Translate the build plan into specifications, acceptance criteria, and delivery sequencing. Maintain the plan as a living artifact, re-baselining against pilot learnings.
Run the day-to-day product cadence (requirements review, prioritization, trade-off calls), escalating only what genuinely needs senior input.
Define and track success metrics for pilot and rollout. Close the loop after each milestone.
Own the core store workflow definitions: checkout, inventory intake, trade-in workflows, store credit, ecommerce sync, migration, reporting, and register operations. Translate strategy into workflows the delivery partner builds and stores actually use.
Partner with Product, Data, and Engineering to translate the platform’s product-data strategy into usable store workflows and delivery-partner-facing requirements. This is the connective tissue between data architecture and operational reality at the register.

Delivery Partnership

Translate product requirements into clear specs and acceptance criteria for the delivery partner. Run delivery review, integration readiness, and workflow validation cycles.
Hold delivery accountability against agreed deliverables, success criteria, and timeline. Surface risks early; escalate to the Head of Product when they cross thresholds.
Support partner evaluation, delivery readiness, and transition planning as the platform matures into internal team ownership.

Partner & Retailer Product Workstreams

Own the product-side of partner relationships: partner-facing product readiness, workflow design, data model decisions, reporting specifications. The Head of Product owns commercial conversations; this role makes sure the product is ready when commitments are made.
Coordinate retailer pilot execution: onboarding playbook, support workflows, feedback capture, iteration cycles. Partner with retail operations on store-facing rollout.
Prepare product artifacts and evidence that support partner, pilot, and leadership discussions, so each conversation has fresh evidence behind it.

Discovery, Analytics & Decision Quality

Lead discovery on platform feature decisions: user research with pilot stores, problem framing, solution exploration, validation before commit.
Own product analytics for the platform: define the events and metrics that matter, build instrumentation plans with engineering, turn behavioral data into prioritization decisions.
Track success criteria as live operating dashboards. Surface what’s working, what isn’t, and what to do about it.

Cross-Functional Coordination

Coordinate across product, engineering, data, retail operations, and commercial stakeholders, recognizing that each lane has its own roadmap and priorities.
Communicate platform status, decisions, and risks clearly in writing. Maintain a weekly cadence with the Head of Product and contribute to broader leadership reporting.
Operate with low ceremony and high autonomy. The job is artifact-driven.

LMS Platform (Secondary Scope)

Frame the LMS platform around its distinct users: publisher partners who need trusted certification, users who need clear advancement paths, organizers who need searchable talent, and internal teams who need reliable compliance and reporting.
Own day-to-day product execution for the LMS platform: LMS configuration, certification workflows, and the custom feature set built around the LMS.
Translate partner-provided curriculum and publisher-defined standards into platform requirements: course hosting and multi-level certification pathways, the exam and assessment engine, certification status and badges, admin profiles, and admin and reporting access.
Own the custom-build backlog: the features with no off-the-shelf LMS equivalent. These may include user registry and search, advancement workflows, event history, certification badges, notifications, and organizer-facing tools. Own their specs, sequencing, and delivery against the build plan.
Drive LMS vendor configuration and integration. Partner with engineering on platform setup, the API and integration layer, and the decision on whether each workflow is built custom or handled with a no-code tool.
Own privacy and data-compliance implementation for the platform, in partnership with legal. This is a launch gate, not a backlog item.
Coordinate phased delivery from MVP launch through later rollout, re-baselining against learnings.
Partner with the specialist content partner (curriculum and content), the publisher clients (rules, policies, and certification standards), and tournament organizers (downstream users). You support these workstreams from the product side, keeping the platform ready to meet agreed commitments.

Out of scope for this role: curriculum and content development. Those sit with the specialist content partner and dedicated OP roles. This role owns the platform the curriculum runs on and the certification and data infrastructure beneath it.

Qualifications:

Required

5–8+ years in product management, with meaningful end-to-end ownership of complex B2B, platform, commerce, operational, or vertical SaaS products in a multi-stakeholder environment.
Experience in B2B or vertical SaaS product management. Bonus if that platform served small-to-mid business operators (retail, hospitality, services, healthcare, fitness, construction, etc.).
Experience working with external development partners or vendors, with day-to-day responsibility for scope, delivery, and integration.
Strong product fundamentals: discovery, specification, prioritization, and stakeholder management. Able to operate with minimal oversight.
Proven ability to operate in ambiguous, multi-owner environments where product, commercial, legal, partner, and engineering responsibilities overlap and have to be clarified through artifacts, clear decisions, and escalation discipline.
Comfortable with API and integration-heavy products. You understand dependency shape even if you don’t write the code.
Hands-on with product analytics: defining metrics, instrumenting features, using data to drive decisions (Firebase, Mixpanel, Amplitude, or similar).
Excellent written communication. Comfortable producing the kind of artifacts that anchor decisions and align cross-functional teams.
US-based, comfortable with distributed work and a US/Lisbon time zone split. Regular travel to Dallas and Lisbon.

Strongly Preferred

Retail tech, POS, or commerce platform experience (Lightspeed, Toast, Square, Shopify, Mindbody, Vagaro, ServiceTitan, Procore, Veeva, etc.).
Experience with LMS, training-and-certification, or credentialing platforms (TalentLMS, Docebo, or similar), including the hybrid of SaaS configuration plus custom modules.
Experience with product data systems, PIM, master data, taxonomy, or structured catalog architecture.
Direct experience with upstream partners (suppliers, publishers, distributors) as part of a platform value proposition.
Experience shipping under a compliance gate (GDPR or equivalent) where legal sign-off blocks launch.
Comfort with hardware integrations (scanners, printers, payment terminals) as part of a software product.

Delightful Bonus

Familiarity with the TCG or collecting industry, such as Magic: The Gathering, Pokémon, Yu-Gi-Oh!, comics, or sports cards. Not required, but the right kind of curiosity is welcome.

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