HiringCafe
Posted 16h ago

Server Supervisor

@ Rancho de los Caballeros
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Wickenburg, Arizona, United States
OnsiteFull Time
Responsibilities:supervising staff, coordinating operations, assisting guests
Requirements Summary:Lead and coach front-of-house servers, manage dining room operations, handle cash/POS transactions, enforce food-safety and service standards, schedule staff, perform physical tasks (standing, lifting, pushing carts), maintain health card and complete TIPS training.
Technical Tools Mentioned:Point of Sale equipment
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Job Description

Description

The Server Supervisor is responsible for leading and supporting the front-of-house dining team to deliver exceptional guest experiences that reflect the luxury standards and unique hospitality of the resort. This role oversees daily restaurant operations, ensures service excellence, maintains staff performance standards, and fosters a welcoming atmosphere for guests while promoting teamwork and operational efficiency.

Key responsibilities include supervising and coaching servers, coordinating dining room operations, assisting with guest relations, resolving service concerns, ensuring compliance with food safety and service standards, and supporting training and development initiatives. The Server Supervisor works closely with restaurant management and culinary teams to create memorable dining experiences that exceed guest expectations.

The ideal candidate demonstrates strong leadership, communication, and organizational skills, possesses a passion for hospitality, and has the ability to thrive in a fast-paced, guest-focused luxury resort environment.

Requirements

ESSENTIAL ELEMENTS:

  • Ability to understand and execute all safety and emergency procedures; example: fire, crowd control, inclement weather, and bomb threats.
  • Ability to move freely within restaurant and kitchen area.
  • Ability to handle cash and credit transactions.
  • Ability to read and write effectively.
  • Ability to stand and walk continuously.
  • Ability to perform basic arithmetic, including use of percentages.
  • Ability to effectively utilize point of sale equipment.
  • Ability to read and understand diagrams and count.
  • Ability to interact with guests and other employees in a courteous, emphatic and discreet manner.
  • Ability to communicate clearly and effectively with guests and be able to direct/escort them to various facilities and functions with the hotel.
  • Not infected by diseases transmitted through the food supply as designated by the Public Health Service.
  • Ability to push/pull carts weighing approximately 100 pounds.
  • Ability to lift and carry a server tray weighing approximately 50 pounds.
  • Must be flexible with schedule.
  • Ability to bend, squat and reach.

 

SPECIAL QUALIFICATIONS:

  • Must meet city, county, state or other legal minimum age requirement to sell/serve alcoholic beverages.
  • Must have health card on file in Food & Beverage office.
  • Must complete "tips" training within the first 6-months of employment.
  • Maintain warm, hospitable guest relations.
  • Maintain service standards of a first class restaurant.  It is to be accomplished with continual training sessions.
  • Help conduct monthly departmental meetings to receive feedback from employees, while communicating changes and policies.
  • Develop a beginning and continual training program for all service personnel to improve the guests dining experience.
  • Maintain a high level of professional appearance and image of self and subordinates.
  • Ensure that the highest quality food and beverage items are served in the restaurant.
  • Insure all employees are properly oriented into the hotel.  This includes giving the employees their Job Descriptions and Service Standards upon employment.
  • Discipline employee properly, when necessary, as according to Rancho de los Caballeros Discipline Standards.
  • Responsible for effectively scheduling employees to ensure quality service to the guest, while staying within budgeted guidelines set by the hotel.
  • Maintain positive employee relations in a union free environment.
  • Maintain a clean, safe, well-organized restaurant and back work area.

Identify and understand:

Guest Check Procedures

Service Personnel Job Description and Standards

Hotel Policy/Cashier Procedures

  • Rancho de los Caballeros Discipline Standards
  • Food & Beverage Standards
  • Work directly with manager on employee reviews and development.
  • Maintain clean and safe work area.
  • Hostess or bus tables as needed.
  • Professional development of self through interaction with other departments.
  • Special projects as requested.

Summary

Benefits

  • Medical, Dental, Vision, Life Insurance, Long-Term Disability, etc offered to full-time associates
  • Accrue up to 10 days of PTO based on hours worked
  • Accrue up to 5 days of Sick time based on hours worked
  • Discounts throughout the Ranch 
  • Free meal during shift