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Posted 1d ago

Service Administrator - Level III

@ Cummins
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Richmond or Alaska or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
$57k-$85k/yrOnsiteFull Time
Responsibilities:serving customers, providing estimates, reviewing workorders
Requirements Summary:Customer-service focused with significant relevant service/repair or warranty experience preferred; high school diploma or equivalent; strong computer skills; ability to manage multiple priorities and escalate technical issues; overtime required at times.
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Job Description

We are looking for a talented Service Advisor for our Distribution business in Richmond, VA

In this role, you will make an impact in the following ways: 

  • Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. 
  • Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work. 
  • Review/create work orders to ensure accuracy for invoicing and warranty. 
  • Other administrative task on a need-by-need basis. 

Responsibilities

To be successful in this role you will need the following: 

  • Excellent customer service skills and the ability to effectively communicate in a positive and professional manner. 
  • Prior experience in service & and repair, or warranty-related field preferred. 
  • Excellent computer skills using multiple software platforms. 
  • Ability to thrive in a fast-paced environment with multiple priorities. 
  • Ability to escalate technical issues, obtain product technical issue information, and utilize available resources. 
  • Experience in estimate building and communicating value in add on services is a plus.
  • High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. 

    Education, Licenses, Certifications: 
    High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. 
    This position may require licensing for compliance with export controls or sanctions regulations. 

    Experience: 
    Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Qualifications

Must be organized, great in communicating information. Overtime required at times.

Compensation and Benefits: 

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits. 

Company

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.