Job Title: Service Advisor
Reports To: Service Manager/Director, Service Operations Director
Job Status: Full-time, Exempt
Department: Service
Job Summary:
The Service Advisor at Bomnin Automotive serves as a key point of contact between customers and the service department. This role plays a vital role in ensuring exceptional customer service experiences by effectively communicating vehicle service needs, providing accurate estimates, and coordinating service appointments.
Key Responsibilities:
Customer Interaction:
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- Greet and assist customers and associates professionally and courteously.
- Gather vehicle information, service history, and customer concerns.
- Schedule service appointments.
- Keep customers informed about the status of their vehicles and any recommended services.
Repair Order Generation:
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- Generate accurate repair orders.
- Document vehicle information, services requested, and necessary parts.
- Collaborate with service technicians and the parts department to facilitate repairs and parts procurement.
- Maintain organized repair order records.
Communication and Coordination:
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- Communicate effectively with the service department, parts department, and other internal teams.
- Coordinate workflow with technicians and service advisors for efficient service delivery.
- Assist with vehicle check-ins and check-outs as needed.
Quality Control:
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- Perform quality checks on completed work to ensure it meets dealership standards.
- Verify that all work performed aligns with the repair order and customer expectations.
- Address any discrepancies or concerns promptly.
Administrative Support:
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- Assist in administrative tasks related to the service department, including filing, data entry, and report generation.
- Maintain organized records of service appointments, repair orders, and customer information.