We are seeking a customer-focused, organized, and professional individual to join our team in a client-facing service role. This position plays a key part in creating a positive experience for customers by listening to their needs, communicating clearly, coordinating service requests, and ensuring a smooth process from start to finish.

What You Will Do

• Greet customers warmly and provide a professional, helpful first point of contact.
• Listen to customer concerns, ask clarifying questions, and document service needs accurately.
• Explain recommended services, timelines, and next steps in a clear and approachable manner.
• Coordinate appointments, service schedules, and workflow with internal team members.
• Maintain accurate records of customer information, service requests, and follow-up actions.
• Communicate progress updates, changes, and completion details to customers in a timely manner.
• Support billing, estimates, and invoice review as needed.
• Resolve questions and concerns with professionalism, empathy, and a solution-oriented mindset.
• Work collaboratively with other departments to help ensure efficient service delivery.
• Help maintain a clean, organized, and customer-ready service environment.

What We Are Looking For

• Strong customer service and communication skills.
• Ability to stay organized, manage multiple priorities, and follow through on details.
• Comfort speaking with customers in person, by phone, and through written communication.
• Problem-solving skills and the ability to remain calm and professional in a busy environment.
• Basic computer proficiency and willingness to learn internal systems and processes.
• Ability to work effectively both independently and as part of a team.

Preferred Qualifications

• Experience in a customer service, administrative, coordination, or client support role.
• Familiarity with service processes, scheduling, estimates, or billing procedures.
• Experience working in a fast-paced environment with frequent customer interaction.

What You Can Expect

• A supportive team environment focused on service quality and customer satisfaction.
• Opportunities to build communication, coordination, and problem-solving skills.
• A role where your attention to detail and commitment to service make a real impact.

If you enjoy helping people, staying organized, and contributing to a positive customer experience, we encourage you to apply.