CSM Kenworth in Zanesville is seeking a customer service focused individual to take on the Service Advisor role! Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

 

Responsibilities:

• Create a positive initial contact with service customers


• Ensure that all service phone calls are handled professionally and expediently


• Work closely with shop foremen to schedule service repairs


• Perform additional duties as required by the Service Manager


• Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

• Open work orders


• Discuss service issues with customer and create an accurate description of customer's service problems and requests


• Determine method of payment and explain payment requirements to customer before work commences


• Maintain communication with customer as necessary during the repair process


• Maintain complete knowledge of OEM and vendor warranties


• Close repair orders