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Posted 3h ago

Service Advisor

@ Curtis Auto Group
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Fort Washington, Maryland, United States
OnsiteFull Time
Responsibilities:greeting customers, scheduling appointments, preparing estimates
Requirements Summary:Minimum 1 year service-department experience, high school diploma or equivalent, basic computer skills, automotive knowledge, strong customer service and communication, ability to work in fast-paced environment.
Job Description

Service Advisor

Curtis Auto Group-Family Serving Families

We are looking for a Sales Advisor to join our growing team!  The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

 

 Benefits

  • Health, Dental, and Vision insurance

  • Paid time off and holidays
  • 401k
  • Referral program
  • Employee pricing

Service Advisor Responsibilities

  • Greet customers promptly

  • Obtain customer and vehicle information

  • Clearly report all vehicle symptoms as described by the customer

  • Determine and recommend maintenance base on age, mileage and history of vehicle

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Establish follow up time

  • Monitor the progress of each vehicle throughout the day, and update customers frequently

  • Verify that the final invoice reconciles with the work performed on the repair order

  • Explain all completed work and charges to customers

 

Service Advisor Requirements

  • Previous experience at a dealership is a plus

  • Ability to identify the problem quickly

  • Knowledge of automobiles

  • Proven record of achieving exceptional customer satisfaction

  • Past experience as a service advisor, assistant lane manager or service consultant

  • Very energetic personality 

  • A desire for a long-term career with a growing organization

  • Personal and professional integrity

  • Computer skills and willingness to learn new programs

  • Ability to learn new technology and repair and service procedures and specifications

  • Minimum of 1 year in service department

  • Ability to work in a fast-paced environment

  • Basic computer skills

  • Positive, friendly attitude 

  • High school diploma or equivalent

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.