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Service Advisor

DeVivo Companies currently has an opening for a full-time Service Advisor at our collision center in Middletown, CT.

Service Advisors are vital to our business and the work you do puts our customers� vehicles back on the road. The Advisor initiates vehicle body/collision repairs by creating work orders and estimates, and by working with insurance companies to process collision repair claims.

DeVivo Companies delivers comprehensive transportation, fleet, and equipment solutions, serving the Northeast for over a century. Our capabilities span fleet maintenance and repair, school and commercial bus sales and service, truck and trailer equipment�including towing, refrigerated transport, yard trucks, and specialty vehicle builds�as well as a full Parts & Tools operation supporting daily maintenance needs. With twelve locations, OEM partnerships, factory-trained technicians, and extensive parts inventories, we provide complete lifecycle support for the vehicles and equipment that keep businesses and municipalities moving. At DeVivo, long-term customer success drives everything we do. Learn more about us at www.devivocompanies.com.

Primary Responsibilities:

1. Create positive experience for customer
2. Clearly understand and record the customer's vehicle concerns
3. Ascertain status of vehicle at certain stages of repair
4. Communicate customer concerns to body shop staff
5. Create body repair work orders and estimates
6. Create and maintain body/collision repair orders and repair history
7. Keep customer updated throughout the repair process
8. Maintain a professional relationship with customers and employees
9. Maintain proper vehicle/unit maintenance records

Position Requirements:

1. Excellent customer service and communication skills
2. Maintain a professional appearance and positive demeanor
3. Sense of urgency
4. Ability to obtain Connecticut appraiser�s license preferred
5. Proficient in Excel, Outlook and other Microsoft office products
6. High school diploma or equivalent
7. 2+ years� collision estimating using current estimating programs
8. ASE or ICAR training will set you above the crowd
9. An appraiser�s license is preferred but not required

What We Offer:

1. Medical & dental insurance
2. Life & disability insurance
3. 401k plan with company match
4. Paid holidays & vacation time
5. Uniform & boot program
6. Paid training
7. Certification reimbursement
8. Overtime
9. Room for advancement � we promote from within
10. Compensation of $28/hour

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.