Jeff Wyler Fairfield Auto Mall is " Now Hiring" Service Advisors!

A Service Advisor at Jeff Wyler Fairfield Auto Mall serves as the primary liaison between customers and the service department. 

Key Responsibilities

• Greet customers and determine their service or repair needs.
• Listen to customer concerns and document them accurately on repair orders.
• Prepare estimates for labor, parts, and service costs.
• Explain inspection results and recommend maintenance or repairs.
• Obtain customer authorization for additional work.
• Schedule service appointments.
• Monitor repair progress and keep customers updated.
• Explain completed work and review charges when customers pick up their vehicles.
• Handle customer complaints and resolve service issues.
• Maintain high customer satisfaction scores.
• Coordinate with technicians, dispatchers, and parts personnel

INDSJTA