Posted 2d ago

Service Advisor - Friendship Kia of Beckley

@ Friendship Automotive
Beckley, West Virginia, United States
OnsiteFull Time
Responsibilities:greeting customers, documenting issues, preparing estimates
Requirements Summary:Customer-focused, strong verbal and written communication, detail-oriented, process-driven, able to obtain vehicle/customer info, document issues, recommend maintenance, and prepare accurate service estimates.
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Job Description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.  

We're looking for SERVICE ADVISORS to join our team at FRIENDSHIP KIA of BECKLEY!

Our ideal candidates are reliable, self-motivated and love to work with people!

What You'll Do:

  • Promptly greet customers
  • Obtain customer and vehicle information
  • Clearly document vehicle issues and customer concerns
  • Determine and recommend necessary maintenance
  • Prepare an accurate estimate for the cost of services
  • Monitor the service process and update customers frequently
  • Communicate completed services and charges to customers
  • Verify invoices and repair orders

Qualification Checklist:

  • A strong focus on providing the best customer service around
  • Excellent communication skills, both written and in person
  • The desire to work in a fast paced position
  • The ability to work well in a process-driven environment
  • A focus on details and organization
  • A professional, well-groomed personal appearance

Compensation and Benefits:

  • Compensation for this position is driven by incentives and commission, with training compensation based on experience.
  • Friendship offers a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.