Posted 1w ago

Service Advisor

@ Hunter Truck
Muncy, Pennsylvania, United States
$55k-$60k/yrOnsiteFull Time
Responsibilities:handling customers, securing agreements, coordinating technicians
Requirements Summary:Experience with medium/heavy duty truck or automobile service or as a service advisor/mechanic preferred; customer service skills, strong verbal/written communication, enthusiastic demeanor, and Microsoft Office proficiency.
Technical Tools Mentioned:Microsoft Office
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Job Description

 




  • Communicate with service customers to determine the nature of the mechanical problems

  • Secure agreement from customers before repairs; cover cost estimate; and approximate time when truck’s work will be completed.

  • Handle minor customer complaints and misunderstandings.

  • Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.

  • Coordinate work assignments for service technicians.