SUMMARY

Satisfy customer’s needs in a way that promotes long term relationships.  Coordinate repair and maintenance orders to maximize workshop efficiency and profitability.  Prepare and complete all paperwork associated with the request in compliance with any and all Dealership, Manufacturer and Laws pertaining to the job. 

 

ESSENTIAL DUTIES

• Essential Duties include the following. Other duties may be assigned.


• Greets customers in a timely, friendly manner and obtains vehicle information.


• Greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders with cost estimate. Obtain authorization. Establishes “promised time.”


• Prepares a detailed description of the customer's concern on the repair order to help the technician locate the problem.


• Visually inspect vehicle and note any existing damage.


• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.


• Explains the work performed and the repair order charges to the customer.


• Handles customer inquiries and complaints.


• Schedules service appointments as needed


• Establishes customer's method of payment. Obtains credit approval, if necessary.


• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.


• Closes repair order as appropriate.


• Implements a quality control process to eliminate comebacks.


• Maintains high customer satisfaction standards.


• Completes all Dealer and Manufacturer training for the job and maintains 100% completion


• Comply with Smoking Policy with no residual smoke odor.


• Maintains a professional appearance.


• Keeps work area clean.

 

MARGINAL DUTIES

Other duties may be assigned.