HiringCafe
Posted 3w ago

Service Advisor (John Deere Construction Equipment)

@ Five Star Equipment
View All Jobs
Syracuse, New York, United States
$45k-$65k/yrOnsiteFull Time
Responsibilities:serving customers, coordinating repairs, documenting orders
Requirements Summary:3+ years heavy equipment industry experience; strong knowledge of parts, diagnostics, and repair processes; experience with hydraulic, electrical, and diesel systems; customer service and shop coordination skills.
Technical Tools Mentioned:Microsoft Office
Save
Mark Applied
Hide Job
Report & Hide
Job Description

FIVE STAR EQUIPMENT (Construction & Forestry Equipment Industry) has a fantastic career opportunity for a SERVICE ADVISOR in our beautiful state-of-the-art Syracuse, NY location.



 



Service Advisor



Syracuse, NY



Construction & Forestry Equipment Industry



Salary: $45,000 - $65,000 (Based on Experience, Technical Knowledge & Skill Level)



Job Type: Full-Time | Monday – Friday



Enjoy a Fantastic Work-Life Balance






Join the Team That Keeps Our Customers Moving



Why Five Star Equipment?



At Five Star Equipment, we support the industries that build America. As a premier John Deere Construction & Forestry Equipment Dealer, we are committed to providing exceptional customer support, industry-leading equipment solutions, and rewarding career opportunities.



What We Offer



✅ Competitive Salary



✅ 7 Paid Holidays + Generous Paid Time Off



✅ Comprehensive Medical, Dental & Vision Benefits



✅ 401(k) with Company Match



✅ Paid Training & Career Development



✅ Employee Rewards & Recognition Programs



✅ State-of-the-Art Facility



✅ Career Advancement Opportunities



✅ Outstanding Work-Life Balance






What You'll Do



As a Service Advisor, you'll serve as the communication hub between customers, technicians, and management.



Customer Service Excellence




  • Serve as the primary contact for customers regarding equipment service and repairs.

  • Build strong customer relationships through responsive communication and problem resolution.

  • Provide updates on repair status, timelines, and unexpected findings.



Service Operations




  • Accurately document customer concerns and repair requests.

  • Open, maintain, and close repair orders in a timely and accurate manner.

  • Collect purchase orders, warranty information, and customer payment details.

  • Ensure all service documentation is complete and properly processed.



Shop Coordination




  • Work closely with the Service Manager and technicians to prioritize workflow.

  • Coordinate shop schedules and monitor repair progress.

  • Ensure repairs are completed on time and according to customer expectations.

  • Communicate delays and recommend additional repair needs when identified.



Administrative & Technical Support




  • Manage a high volume of customer calls and service inquiries.

  • Maintain accurate records and customer information.

  • Utilize dealership software systems and Microsoft Office applications effectively.

  • Support operational efficiency through attention to detail and process compliance.