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Posted 2w ago

Service Advisor

@ Kocourek Automotive
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Wausau, Wisconsin, United States
OnsiteFull Time
Responsibilities:greeting guests, documenting needs, explaining services
Requirements Summary:Customer-focused candidate with strong communication, multitasking, and computer skills; valid driver’s license and clean driving record required. Automotive service advisor experience preferred; training provided.
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Job Description

Are you the kind of person who loves helping people, thrives in a fast-paced environment, and takes pride in delivering an exceptional guest experience?

Our busy Chevrolet dealership is looking for a motivated, customer-focused Service Advisor to join our team. If you enjoy building relationships, solving problems, and being part of a high-performing service department — we want to talk to you.

What You’ll Do:

  • Greet guests promptly and professionally in the service drive

  • Listen carefully to customer concerns and accurately document vehicle needs

  • Clearly explain recommended services and repairs

  • Provide accurate estimates and timelines

  • Communicate with technicians to ensure efficient workflow

  • Keep guests updated throughout the repair process

  • Deliver a smooth, transparent, and positive service experience

  • Maintain strong CSI and retention levels

You are the bridge between our guests and our technicians — and one of the most important roles in the dealership.

What We’re Looking For:

  • Previous automotive Service Advisor experience preferred (Chevrolet or GM experience is a plus!)

  • Strong communication and customer service skills

  • Ability to multi-task in a fast-paced environment

  • Professional appearance and positive attitude

  • Basic understanding of automotive systems and maintenance

  • Computer proficiency

  • Valid driver’s license and clean driving record

We will train the right candidate who has strong customer service skills and a drive to succeed.

Compensation & Benefits:

  • Competitive base pay + commission/bonus structure

  • Medical, Dental & Vision Insurance

  • 401(k) with company match

  • Paid Time Off

  • Ongoing training and career advancement opportunities

  • Employee vehicle purchase and service discounts

Top performers are rewarded — there is significant earning potential for motivated individuals.

Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the ba­sis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.