A service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments.  

General responsibilities are as follows:

• Customer Communication: Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms. 


• Service Coordination: Schedule appointments, process repair orders, and manage the flow of work between customers and technicians. 


• Estimates and Approval: Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work. 


• Technical Liaison: Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer. 


• Customer Satisfaction: Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally. 


• Administrative Tasks: Handle paperwork related to repairs, maintain customer records, and process payments. 

You're a Strong Fit If You Are

• Assertive, punctual, and comfortable in a client‑facing role


• Fast‑paced, organized, and able to juggle multiple priorities


• A clear communicator who enjoys helping people make informed decisions


• A problem‑solver who thinks proactively and stays engaged