Posted 3d ago

Service Advisor

@ Purdy Group
Bryan, Texas, United States
OnsiteFull Time
Responsibilities:listening clients, writing orders, communicating status
Requirements Summary:High school diploma/GED, valid Texas driver’s license with good driving record, pass drug screen and background check. Customer service experience preferred; bilingual and automotive experience are a plus.
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Job Description

Purdy Mazda is looking for motivated and caring individuals who would like to start a stable career as a Service/Express Advisor.  In this role, you'll be given the best tools to deliver quality results - training, technology, and support. You will be frequently called a “Care Consultant” because you care! 



Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. You are entering into a field that requires a high level of integrity and character. An Advisor at Purdy Group wants to provide exceptional service. If integrity, compassion, and a desire to learn sounds like you, then a service advisor role might be in your future. 



What you’ll do: 

•    Listen to each client and clearly articulates information on the repair order

•    Ascertain the needs of clients, collecting information necessary for service or repair diagnosis

•    Present a menu of recommended maintenance and additional services to every client

•    Write Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service

•    Communicate to clients the current status of a repair order

•    Inspect quality of vehicles following repairs of service to verify that all authorized work is performed properly

•    Maintain a record of status of special-order parts

•    Maintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standards

•    Maintain required hours per repair order (HPR) in accordance with dealership standards

•    Attend weekly department meetings



What we offer: 

•    Unlimited earning potential – production based pay

•    Monthly performance bonuses 

•    Medical, Dental, & Vision insurance plans 

•    401(k) with company-match 

•    Paid-time-off (PTO)