Service Advisor – Arlington Nissan
Arlington Nissan is growing, and we are looking for a strong Service Advisor to join our service team.
We need a professional, motivated, customer-focused advisor who understands that the service drive is one of the most important parts of the dealership. The right person can build trust with customers, communicate clearly, sell needed maintenance and repairs, and help create a smooth experience from write-up to delivery.
This is a great opportunity for someone with dealership service advisor experience or a strong automotive/customer service background who is ready to grow.
What We Are Looking For
We are looking for a Service Advisor who is organized, energetic, and accountable. You must be able to handle a fast-paced service lane, communicate with technicians, follow up with customers, and present recommendations professionally.
The right candidate understands that great service is built on communication, urgency, trust, and follow-through.
Responsibilities
- Greet customers promptly and professionally in the service drive.
- Write accurate repair orders and document customer concerns clearly.
- Present maintenance and repair recommendations with confidence and transparency.
- Communicate with technicians, parts, and management to keep work moving.
- Provide customers with updates throughout the repair process.
- Review multi-point inspections and help customers make informed decisions.
- Build long-term relationships with customers.
- Follow up on declined services, open repair orders, and future maintenance needs.
- Help maintain strong CSI/customer satisfaction.
- Support service department sales, retention, and profitability goals.
Qualifications
- Service Advisor experience preferred.
- Dealership experience is a plus.
- Nissan experience is a plus but not required.
- Strong communication and customer service skills.
- Ability to sell needed maintenance and repairs professionally.
- Ability to multitask in a busy service department.
- Valid driver’s license required.
- Must be dependable, organized, and process-driven.
- Positive attitude and strong work ethic.
Why Join Arlington Nissan?
Arlington Nissan is part of the Rohrman Automotive Group and is focused on growth, customer satisfaction, and building a winning service department.
We offer:
- Competitive pay plan based on experience and performance
- Strong earning potential
- Steady customer traffic
- Professional dealership environment
- Supportive leadership team
- Career growth opportunities
- Medical, dental, vision, etc. benefits available
- Competitive 401(k): Build your future with our retirement savings plan.
- Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
- Paid Maternity & Paternity Leave: Support for new mothers and fathers.
- Employee vehicle purchase opportunities
- Opportunity to grow within Arlington Nissan and the Rohrman Automotive Group
Ideal Candidate
This position is ideal for someone who knows how to take care of customers, sell with integrity, and stay organized under pressure. We want someone who can help drive the service department forward while creating a better experience for every customer.
Apply today to join Arlington Nissan as a Service Advisor.
If you are a motivated Service Advisor who wants to earn, grow, and be part of a strong dealership team, we want to talk to you.
About Rohrman Automotive Group
Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.