SITECH Eastern Canada Ltd. is currently looking for a Service Advisor to join us at our Burlington location. SITECH Eastern Canada Ltd. is Canada’s largest dealership for Trimble construction equipment. Our team at SITECH understands how to apply Trimble technology to effectively solve some of the biggest challenges customers are facing on the construction site. SITECH helps civil engineering and construction customers leverage technology systems for their entire fleet of heavy equipment and survey needs. The successful candidate will be immersed in a world of 2D/3D Grade Control technology, Heavy Equipment, Construction Software Solutions, and Site Positioning.
What we offer:
- Company pension
- Dental care
- Disability insurance
- Employee Assistance Program
- Employee Stock Purchase Plan
- Extended health care
- Life insurance
- Paid time off
- Vision care
Salary: $59,025 to $73,782 depending on experience.
Description
The Service Advisor is responsible for planning, scheduling, and coordinating service activities to ensure efficient delivery of field or professional services. This role serves as the primary liaison between customers, field technicians, and internal teams, ensuring that service requests are executed on time, within scope, and to a high standard of quality.
Responsibilities
- Coordinate daily service activities, schedule and dispatch service technicians based on priority, availability, and location to optimize resource utilization.
- Act as first point of contact for service requests and provide updates.
- Create, track, and manage service work orders.
- Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted.
- Obtain Customer purchase order numbers to support WIP (work in process) processing.
- Review and maintain WIP daily to support the invoicing process.
- Coordinate technician assignments, tools, and materials.
- Resolve scheduling conflicts and escalate issues when necessary.
- Maintain service reports provided by Technicians, ensuring timeliness and accuracy.
- Generate standard jobs as required by Supervisors and Technicians.
- Assist with Warranty and Goodwill processing including documentation requirements and no charge claims.
Must-haves for this role:
- Experience as service advisor with experience in Civil Construction & Engineering, familiarity with construction processes and technology,
- Experience with GPS/GNSS RTK survey solutions, survey theory and heavy equipment,
- Post-secondary education,
- Effective Communication Skills,
- Willingness to learn.
- Positive Attitude.
Schedule:
- Day shift
- Monday to Friday
Our Commitment to Inclusion
SITECH Eastern Canada is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, SITECH provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.
Artificial Intelligence (AI)
Use of Artificial Intelligence- By Recruiters & Hiring Managers
At SITECH, people are at the centre of our recruitment process. While we may use artificial intelligence (AI) tools for limited administrative purposes (such as writing creative outreach messages, summarizing interview notes or transcribing reference checks) AI is never the decision maker. Resumes and candidate information are personally reviewed by our recruiters, and all hiring decisions are made by people who bring judgment, care, and expertise to each match. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.
Use of Artificial Intelligence- By Candidates
We recognize that candidates may choose to use artificial intelligence (AI) tools to support their job search, for example, to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so that we can make the best possible match between you and the organizations we serve.