Position Overview: The Service Advisor serves as the primary customer-facing representative, acting as the liaison between customers and technicians. This role is responsible for accurately documenting vehicle concerns, generating repair orders, coordinating service activities, and ensuring a seamless, high-quality customer experience throughout the service process.

Key Responsibilities:

Greet customers promptly and courteously upon arrival.
Interview customers to accurately document vehicle symptoms, service requests, and prior service history.
Prepare clear, professional repair orders and authorize work per company protocols.
Collaborate with certified technicians to triage, prioritize, and clarify diagnostic findings and repair recommendations.
Maintain proactive, transparent communication with customers regarding status, findings, estimates, and completion timelines.
Achieve and exceed service performance targets established by management (e.g., revenue, retention, cycle time, customer satisfaction).
Deliver exceptional customer service and uphold company standards for professionalism and integrity.

Qualifications:

Prior experience in automotive service, service sales, or a related customer-facing role preferred.
Proficient in English with strong verbal communication and interpersonal skills.
Professional appearance and demeanor; comfortable engaging with the public.
Valid driver’s license, clean driving record.
Ability to successfully pass background check and drug screening.

Physical Requirements:

Regularly required to stand, use hands, reach, talk, and hear.
Frequently required to walk, climb, balance, stoop, kneel, crouch, or crawl.
Ability to lift/move up to 10 lbs regularly, frequently lift/move up to 50 lbs, and occasionally lift/move up to 100 lbs.
Visual acuity sufficient for close work and depth perception.
Reasonable accommodations will be provided as needed to enable qualified individuals with disabilities to perform essential functions.