Job Purpose:
- The Service Advisor at Valley Motor City in Cuyahoga Falls acts as the primary point of contact between the automotive service department and the customer. This role is responsible for ensuring customer satisfaction by providing professional, knowledgeable, and efficient service. The Service Advisor will manage the service process from initial customer contact through to the completion of the service, ensuring that all customer needs are met and that the service department operates smoothly and efficiently.
Key Responsibilities:
- Greet customers and provide them with a warm and professional welcome.
- Listen to customer concerns and accurately document service needs and vehicle issues.
- Provide customers with detailed explanations of services and repairs needed, including cost estimates and timelines.
- Coordinate with technicians to ensure timely and accurate service delivery.
- Maintain clear and open communication with customers throughout the service process, updating them on progress and any changes.
- Ensure all service and repair documentation is completed accurately and in a timely manner.
- Manage service appointments and schedule work efficiently to maximize department productivity.
- Handle customer inquiries and complaints promptly and professionally, seeking to resolve issues to the customer's satisfaction.
- Promote and upsell additional services and products to enhance customer satisfaction and department revenue.
- Maintain a clean, organized, and professional service desk area.
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Supplemental voluntary insurances available.
- Life Insurance is fully funded by the employer
- Employee assistance program
- Employee discount
- Paid time off
- Birthday day off
- Recognition for longevity
- Parental leave
- Referral program
- Health Club/Recreation Center membership reimbursements
- Employee Team Member Programs and more!