HiringCafe
Posted 3d ago

SERVICE ADVISOR

@ Vermeer Great Plains
View All Jobs
Oklahoma City, Oklahoma, United States
OnsiteFull Time
Responsibilities:serving customers, troubleshooting equipment, coordinating parts
Requirements Summary:Associate degree or equivalent experience, 4 years technician/service experience, 1 year leadership, Vermeer technician certification within 6 months, strong PC skills, customer service, ability to lift 50 lbs, valid unrestricted driver’s license.
Technical Tools Mentioned:Microsoft Windows, Microsoft Office, IntelliDealer, Modern
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Job Description

Position Title: Service Advisor

Department:  Service

Reports to:  Service Manager

 

Vermeer Great Plains – 100% EMPLOYEE-OWNED COMPANY

An authorized distributor for Vermeer equipment in Kansas, Oklahoma, and Western Missouri with five branch locations across the region.  A 100% employee-owned company, we provide dedicated sales, rentals, parts, and service support for customers in the tree care, landscaping, wood waste, organic recycling, underground construction, and mining industries. 

 

POSITION FUNCTION:

The Service Advisor will take their first step into Service Admin leadership while using their fundamental knowledge and professionalism to provide mentorship to other Service teammates, assisting customers and thoroughly explaining their needs to ensure an excellent customer experience is delivered.

 

ESSENTIAL PERFORMANCE RESPONSIBILITIES:

  • Serve as first point of contact for service customers - professionally answer phone and greet customers
  • Troubleshoot fundamental equipment issues with customers over the phone
  • Input labor and notes ensuring accuracy of technician’s reporting
  • Serve as backup in work order creation process as needed
  • Preview work orders, ensuring parts and items are on the ticket
  • Ensure accurate communication between Parts and Service departments for proper parts ordering and delivery
  • Review Technician notes on work performed and track work orders through computer system
  • Estimate and/or review the estimates of the cost and time needed to do the repair, taking into account both Vermeer Great Plains’ and the customer’s schedule
  • Act as the liaison between the customers and Service Department
  • Handle warranty claims as needed
  • Provide mentorship to Technicians and other Service Admin to include (but not limited to) the proper ticket procedures, wording, etc.
  • Serve as a backup to the Service Manager and/or Assistant Service Manager in their absence
  • Input call notes into Modern
  • General filing
  • Stay current with the latest trends and developments within your field and industry by continuing your education with Factory Service Schools, VGP Service Schools, Individual Development Plans, etc.
  • Follow all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in Employee Handbook
  • Other duties as assigned

Measure of success determined by established company guidelines, including but not limited to the ability to perform the above-mentioned duties, feedback from customers and technicians, ability to take guidance and direction from Manager professionally, and execute upon such feedback.