Malloy Ford in Charlottesville is looking for Service Advisers for our growing service department. We are a full-on service department with a quick-lane, gas and commercial vehicle shop. If you have automotive knowledge and customer service skills we want to interview you. We are willing to train the right person, you do not need to have previous service advisor experience, but do need a great attitude, willingness to learn, and reliable transportation to get you to and from work.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.
Service Advisor Compensation and Benefits:
Competitive Pay (7% COD & Warranty)
Flexible Working Hours (Mon to Fri, alternating early days, and one Saturday per month)
Health Insurance
PTO & Sick Leave
401(K)
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
The ideal candidate will have:
Previous service department experience (not a requirement)
- Previous Reynolds&Reynolds experience (not a requirement)
Ability to summarize customer concerns clearly for the technician to diagnose
Knowledge of automobiles
Great customer service skills
Past experience as a service advisor, assistant lane manager or service consultant (not a requirement)
Energetic personality and positive friendly attitude.
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills, typing, and willingness to learn new technology
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Ability to work under pressure
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.