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Posted 6h ago

Service Appointment & Mobile Service Coordinator

@ Monaco Ford
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East Lyme, Connecticut, United States
OnsiteFull Time
Responsibilities:answering calls, scheduling appointments, coordinating routes
Requirements Summary:Excellent customer service and communication, scheduling and organizational skills, valid driver’s license with clean record, comfortable using computers and learning software.
Job Description

Service Appointment & Mobile Service Coordinator

For over 100 years, Monaco Ford has been committed to delivering exceptional customer service and building lasting relationships with our customers. We're looking for a customer-focused professional to join our Service Department as our Service Appointment & Mobile Service Coordinator. 

In this role, you'll be the first point of contact for many of our service customers, helping schedule appointments, supporting our Mobile Service program, and ensuring every customer receives a positive experience from start to finish. 

What You'll Do

  • Answer incoming calls and schedule service appointments
  • Greet customers and assist with service-related questions.
  • Follow up on online appointment requests and customer voicemails.
  • Confirm upcoming appointments and help maintain an accurate service schedule.
  • Coordinate appointments and daily routes for our Mobile Service Technician.
  • Assist with vehicle pick-up and delivery scheduling.
  • Help stock and organize the Mobile Service vehicle.
  • Provide outstanding customer service while supporting the Service Department with additional administrative tasks as needed.

What We're Looking For

  • Excellent customer service and communication skills.
  • Strong organizational and multitasking abilities.
  • Comfortable using computers and learning new software.
  • Automotive or dealership experience is a plus, but not required.
  • Valid driver's license with a clean driving record.

What We Offer

  • Health, dental and vision insurance
  • 401(k)
  • Paid time off
  • Paid training
  • Employee vehicle purchase program
  • Opportunities for advancement
  • Monday through Friday schedule

If you're passionate about providing outstanding customer service and are looking to build your career with a family-owned dealership that has earned the trust of our community for over 100 years, we'd love to hear from you. 

EEOC Statement:
Monaco Ford is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment for all employees.