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Posted 17h ago

Service Coordinator

@ Imperial Dade
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Waukesha, Wisconsin, United States
OnsiteFull Time
Responsibilities:scheduling technicians, answering inquiries, invoicing customers
Requirements Summary:Provide customer support, schedule technicians, manage parts inventory and service orders; high school diploma/GED and strong written/verbal communication required.
Job Description

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

 

**All correspondence will come directly from Imperial Dade and not a personal email address.**

 

The Service Coordinator provides customer support by answering their inquiries, scheduling technicians for service appointments, taking stock of parts inventory, and coordinating with purchasing to ensure parts are ordered promptly for the scheduled repair work. If you’re eager for your next opportunity, Imperial Dade is a great place to take that next step.

The hours for this position are 8:00am to 4:30pm, Monday - Friday.  

 You will: 

  • Provide excellent service and communication throughout the entire service process.
  • Answer emails and calls promptly
  • Schedule service appointments and route accordingly
  • Complete service orders/estimates
  • Invoice customers for completed services 

You have: 

  • Excellent communication and written skills
  • High school diploma or GED
  • Attention to detail
  • Excellent listening and organization skills 

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

 

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

 

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

 

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.