Posted 4w ago

Service Delivery Manager-GIT (IN)

@ HCLTech
Noida, Uttar Pradesh, India
HybridFull Time
Responsibilities:Lead database, Oversee support, Manage operations
Requirements Summary:15+ years in enterprise database management; governance, ITIL, security and audit compliance; leadership of database and application support across MSSQL, Oracle, MySQL, Azure SQL MI/DB; Azure cloud operations.
Technical Tools Mentioned:MSSQL, Oracle, MySQL, Azure SQL MI, Azure SQL Database, IIS .NET, Azure Cloud services
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Job Description

Job Summary

Location: Noida

Database leader for corporate IT

Role Overview

Highly experienced and results-driven Senior Database Manager / Senior Delivery Manager to lead corporate application support and database services portfolio. The ideal candidate will bring 15+ years of enterprise experience in managing critical and complex heterogeneous database environments across MSSQL, Oracle, MySQL, Azure SQL MI, and Azure SQL Database, alongside strong expertise in application support (IIS .NET) and cloud operations on Azure.

This is a strategic leadership role requiring a balance of deep technical expertise, team leadership, vendor and stakeholder management, solutioning, and governance, with a strong understanding of ITIL processes, security, and audit compliance.

Key Responsibilities

•             Lead the management of end-to-end heterogeneous database environments (MSSQL, Oracle, MySQL, Azure SQL MI, Azure SQL Database).

•             Oversee corporate application support for IIS .NET applications ensuring availability, stability, and security.

•             Manage 24x7 database operations, ensuring performance, resilience, and compliance with business SLAs.

•             Drive database solutioning and architecture planning to support business-critical initiatives.

•             Ensure security, compliance, and governance across applications and databases.

•             Provide leadership and direction to a team of database administrators, engineers, and application support specialists.

•             Act as an escalation point for critical issues and drive timely resolution.

•             Manage service delivery ensuring adherence to SLA and KPI commitments.

•             Oversee vendor relationships and contracts, ensuring cost efficiency and service quality.

•             Collaborate with cross-functional teams to deliver enterprise projects and solutions.

•             Ensure compliance with ITIL processes, corporate policies, and regulatory requirements.

•             Participate in STAT audits and corporate audits, ensuring all findings are addressed effectively.

•             15+ years of enterprise experience managing large-scale, complex database environments.

•             Proven expertise in multiple database technologies (MSSQL, Oracle, MySQL, Azure SQL MI, Azure SQL Database).

•             Strong technical background in application support (IIS .NET). •              Deep understanding of Azure Cloud services for databases and applications.

Key Responsibilities

1. To Lead | Guide And Coach The Team

2. To Ensure Process Effectiveness And Continual Service Improvement.

3. To Manage Cost Of Providing Service Within Budgeted Levels.

4. To Manage Risks And Escalate Appropriately To Sr Management.

5. To Manage Support Operations To Agreed Slas.

Skill Requirements

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Other Requirements

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