Our Service Advisor Assistants are responsible for but not limited to greeting and pre-checking in customers, assist service advisors with follow-ups, and fill out rental agreements. They will also support the Service Department with various tasks as needed, prioritizing exceptional customer service and fostering long-term client relationships that strengthen our "Believe in Nice" Culture.
Service Drive Assistant Compensation and Benefits:
Service Drive Assistant Competitive Pay: $20 per hour, with potential for bonuses. Full time.
Generous Paid Time Off (PTO):We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.
Paid Holidays: Hannah Motor Company offers 5 paid holidays per year to Service Drive Assistant subject to completion of the introductory period and other eligibility requirements as per company policy.
Service Drive Assistant Responsibilities:
- Greet customers, confirm appointments or walk-ins, and coordinate with service advisors.
- Assist with vehicle check-ins by performing walk around with customers, using word tracks to reinforce CSI questions.
- Monitor incoming vehicles, open garage doors, organize keys and rental inventory, fill out customer rental agreements, and maintain a current list of customers in rentals.
- Print daily schedules and assist the parts department with inventory and materials handling, contact customers for special order parts.
- Monitor vehicle alignment reports and present results to the customer at greeting.
- Make phone calls to customers for follow ups and/ or make appointments.
Service Drive Assistant Qualifications:
- Ability to read and comprehend instructions and information.
- Physical ability to use computer hardware/software.
- Work in a fast-paced environment.
- Team player with a positive attitude and ability to collaborate in a team-oriented process.
- Must maintain clean driving record and be insurable with company insurance.
- Sense of spacial orientation.
- Ability to drive manual transmission vehicles.
At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.
Dick Hannah Dealerships. Believe in nice.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.