Job Overview
We are seeking a dedicated and experienced Automotive Service Manager to lead our service department. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role involves overseeing daily operations, managing a team of service technicians, and ensuring high-quality vehicle maintenance and repair services. The Automotive Service Manager will also be responsible for maintaining customer satisfaction and driving sales within the department.

Responsibilities

• Supervise and manage the automotive service team, including service technicians and support staff.
• Ensure all vehicle maintenance and repair services are performed to the highest standards.
• Oversee service writing, including accurate documentation of customer requests and technician recommendations.
• Manage customer interactions to provide excellent customer service, addressing any concerns or questions promptly.
• Conduct auto estimating for repairs and maintenance, ensuring transparency in pricing for customers.
• Handle cash transactions and maintain accurate cash handling procedures within the service department.
• Monitor inventory levels of parts and supplies, placing orders as necessary to ensure availability.
• Implement training programs for staff to enhance skills in vehicle maintenance, air brake systems, and customer service.
• Analyze sales reports and performance metrics to identify areas for improvement and growth within the service department.

Requirements

• Proven experience as an Automotive Service Manager
• Strong knowledge of vehicle maintenance practices, including air brake systems and auto estimating.
• Excellent customer service skills with the ability to communicate effectively with customers and team members.
• Proficiency in cash handling procedures and financial management within an automotive setting.
• Ability to lead a team effectively while fostering a positive work environment.
• Familiarity with service writing processes and software applications used in automotive repair shops.
• Strong organizational skills with attention to detail to ensure high-quality service delivery.
• A valid driver's license is required; additional certifications related to automotive services are a plus.

Join our team as an Automotive Service Manager where you will play a crucial role in delivering outstanding automotive services while leading a talented team of professionals. We look forward to your application!