Description

Amazing Culture, Thriving Company, Terrific Opportunity.

Requirements

JOB RESPONSIBILITIES:

• Provide industry-leading customer satisfaction. Effectively communicate with customers, vendors, and other employees.
• Diagnose & repair equipment and other identified products as clearly and specifically requested by the customer, using a laptop computer, experience, manuals, and other industry sources.
• Assess the need for additional repairs or maintenance, and document and communicate findings and potential solutions with supervisor and customer.
• Make repairs accurately and timely with minimum required call-backs or re-work.
• Perform warranty repairs and complete related documents as instructed by the company and supervisor.
• Advise supervisor of job progress, delays, changes, status, etc.
• Thoroughly and neatly document information related to the job and your work.
• Submit documentation in a timely manner, as required by the company, supervisor, and customers.
• Accurately account for all labor hours on work order and daily timecard and submit as required by management.
• Accurately account for all parts and supplies on work order tickets, PM sheets, etc.
• Provide the parts, service, and sales departments the needed information to provide the right solutions for the job.
• If experienced in welding, assess the need for welding repairs, and document and communicate findings and potential solutions with supervisor and customer.
• Maintain cleanliness of equipment, tools, customer facilities, and shop.
• Maintain company tools in working order and return them to their proper place in the shop after use.
• Keep up to date with new equipment and advances in diagnostic techniques and repairs.
• Adhere to all Company Policies and Work Rules.
• Active participation in meetings and safety program.
• Perform all other duties as assigned.

POSITION REQUIREMENTS:

• A technical background in GMAW and SMAW welding, plasma and gas cutting, and hydraulics.
• Ability to read electrical schematics.
• Ability to read structural drawings.
• Personal ownership of tools to complete required tasks.
• Proficient verbal and written communication skills.
• Demonstrated ability to complete paperwork timely and accurately.
• Professional and courteous customer relations skills and phone etiquette.
• Proficient computer skills or the aptitude and willingness to learn how to use a computer and software.
• Meet the physical requirements of a service technician.
• Valid driver’s license and good driving record, CDL preferred.
• Positive attitude and ability to successfully work in a team environment.
• Functional capacity to cope with pressure, multiple projects, and frequent interruptions.
• Regular and prompt attendance.
• Present a professional image in personal appearance, dress, and preparation.

WORKING CONDITIONS: Hours will be 7:00 a.m. – 3:30 p.m., Monday through Friday. Occasional overtime may be required. This is an hourly, non-exempt position. Steel toed work boots are mandatory.

Benefits:

• Uniquely Armor: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment, company van, cell phone, laptop, tool insurance, and free uniforms.

Armor Equipment is proud to be an equal opportunities employer!