Position: Temporary Service Writer / Customer Service Advisor; This position seeks to backfill an employee on parental leave-- approximate dates are June 14, 2026 through September 18, 2026.
Job Responsibilities:
- Answer phones, document customers concerns, and schedule customer appointments
- In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication
- Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow
- Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed
- Communicate findings to customer, informing them of any work required and the benefits of the work
- Assist technicians and general manager with any estimates for customer work to be performed
- Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline
- Assist general manager with invoicing for all customers and payment processing
- Maintain contact with the customer to keep informed on vehicle status
- In conjunction with entire team, ensure shop is maintained at a high level of cleanliness
- Various special projects to assist leadership team in ensuring that Brad’s Service Center is continuously improving
Requirements:
- Understanding that role is temporary for a finite period of time
- Minimum of one year service writer experience, ideally in a high volume, independent shop
- Continuous improvement focus
Preferred
- Familiarity with shop management software, specifically, Tekmetric
Benefits:
- Sick time
- Health insurance
- Weekends off—ONLY work Monday through Friday!
Work schedule
- Monday to Friday
Benefits
- Paid time off
- Health insurance
- Profit sharing