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Posted 7h ago

SF Exceptions Analyst

@ Conservice
View All Jobs
Logan, Utah, United States
$16/hrHybridFull Time
Responsibilities:researching anomalies, resolving issues, contacting providers
Requirements Summary:Research and resolve anomalies on utility provider bills, communicate with providers and clients by phone and email, use Google Drive and Excel, strong attention to detail and problem solving; high school diploma required.
Technical Tools Mentioned:Google Drive, Microsoft Excel
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Job Description

EXCEPTIONS ANALYST

Department: Single Family

Wage: $15.75 + Tier based performance

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Overview

The purpose of an Exceptions Analyst is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!  

Responsibilities 

As an Exceptions Analyst, you will: 

  • Research and resolve anomalies in utility provider bills. 
  • Communicate with utility providers and clients through email and on the phone. 
  • Determine the best course of action to resolve issues and contacting the necessary party. 
  • Detect inefficient processes and find innovative solutions
  • Medium phone usage-outbound calls with providers and clients, 25% of your day.