Definition
This is a human services position providing desired and necessary supports to persons with disabilities, via remote supports, so that they may achieve the highest level of independent living possible within their community and reduce dependence on in-home staffing.
An employee in this class provides remote supports for activities of daily living and monitors the electronic remote supports system should the individual need assistance, have questions, or require emergency services. This position’s workstation is physically located at an Arc administrative office with the potential to work at the residences of persons served in the event physical assistance is required.
Work involves responsibility for observing and reporting information concerning the physical, mental, and behavioral condition of the persons served and for assisting in the maintenance of necessary records and reports to document these observations. Supervision and direction is received from the Program Supervisor and/or other staff members who review work through reports and direct observations.
Essential Job Functions
(Any one position may not include all of the duties listed nor do the listed examples include all tasks, which may be found in position of this class.)
1. Provides passive remote supports for up to 16 individuals at a time.
2. Provides general protective oversight through remote supports by monitoring system and sensor alerts.
3. Responds to requests for contact through the electronic remote supports system. Clearly and appropriately communicates with persons served. Must be able to respond to some requests in person within established guidelines.
4. Provides 1-1 remote support coaching, upon request or as directed by the individual’s support plan.
5. Communicates timely with the appropriate supervisory staff in the event of crisis or medical emergency.
6. Observes, reports, and assists in recording changes in the physical, emotional, behavioral status of persons served and documents progress on the outcomes listed in personal plans.
7. Completes appropriate documentation for remote supports system events, general communication and/or other required documentation within established guidelines.
8. Assists in the orientation of new employees.
9. Takes appropriate action in case of fire and/or disaster. Encourages the development and maintenance of a safe environment for persons served in a residential setting including developing plans for evacuation assistance in case of emergency, using the on-call phone; and training in securing emergency services such as the police, the fire department, and an ambulance.
10. Performs other related work as assigned.