Type

Full Time

Job Description

Position:             Slot Technical Supervisor
Department:       Slots

Job Summary:

Under the general supervision of the Slot Technical Manager, performs management duties of considerable difficulty for the operation of the Casino Del Sol Slot Department; performs related work as required or assigned.

Duties and Responsibilities: (Specific areas of responsibility included but not limited to).

• Oversee Slot Technical operations.
• Performs supervisory responsibilities in accordance with the organization’s policies and applicable laws, such as interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; and employee relations.
• Supervises and delegates all Slot Technical staff.
• Develops and implements departmental policies and procedures.
• Prepares and monitors departmental schedules.
• Assists, prepares, and administers the department budget.
• Evaluates departmental performance, practices, and structure.
• Works with other departments, agencies, and the general public to achieve departmental goals.
• Communicates effectively with all Slot personnel to achieve project goals and objectives.
• Ensures the adequacy of staffing to handle guest needs, including but not limited to change service, payoffs, game malfunctions, and safety issues.
• Resolves guest complaints and concerns quickly and professionally to achieve maximum guest satisfaction in accordance with departmental guidelines;
• Assists with new hires of the Slot Technical staff. Prepares and monitors departmental schedules.
• Ensures that staff actively promote the Gaming Enterprise player loyalty program, promotional marketing activities, and other entertainment/hospitality options, such as restaurants.
• Gives continuous feedback to employees, ensuring positive reinforcement regarding performance; provides consistent mentoring and coaching; and utilizes progressive discipline, as necessary, within Gaming Enterprise guidelines.
• Ensures compliance with all related regulations.
• Assesses staff training needs, either provides or ensures provision of training, and determines the effectiveness of training.
• Recommends hiring, disciplinary actions, and termination decisions.
• Ensures that staff are well-versed in departmental and Gaming Enterprise policies and general guest information to provide quality guest service.
• Prepares reports regularly to update Slot management staff, including recommendations to improve guest service levels, employee morale, staffing levels, and the effectiveness of departmental and/or Gaming Enterprise policies and procedures.
• Monitors the cleanliness of the Gaming Enterprise floor, including satellites and Slot offices.
• Develops and implements departmental policies and procedures.
• Performs duties that promote and execute excellent guest service.
• Prepares and monitors departmental schedules.
• Responsible for project tasks and assignments.
• Performs project management duties with thoroughness and accuracy, such as performing needs and cost analyses, establishing project task lists and timelines, and forecasting project completion dates.
• Performs other duties as assigned.

Essential functions of the position:

• Must be able to lift, carry, and move up to fifty (50) pounds, with or without a reasonable accommodation.
• Must be able to sit, walk, or stand for extended periods of time.
• Must be able to reach above shoulder height, handle, pull, kneel, stoop, squat, grip, crouch, twist, and bend for duties and machine moves.
• Must be able to work at and travel to all CDS properties.
• Must be able to follow both verbal and written directions.
• Must be able to read, write, and effectively communicate with all guests, team members, and internal/external vendors positively and professionally.
• Must be able to work in environments with high noise levels, flashing lights, smoking areas, and large crowds.
• Must be able to work in a high-pressure/fast-paced environment.

Knowledge, Skills, and Abilities:

• Knowledge of Slot floor operations.
• Knowledge of gaming laws and regulations.
• Knowledge of general accounting practices and principles.
• Knowledge of employment policies and procedures, and Gaming Regulations
• Knowledge of internal controls and gaming regulations; supervisory and management practices, procedures, and techniques.
• Knowledge of conflict resolution practices, such as following a chain of command.
• Knowledge of trend and operational analysis techniques; IGT Advantage online accounting system.
• Knowledge of computer proficiency with word processing and spreadsheet applications.
• Knowledge of slot gaming industry terminology to include gameplay, audit functions, player’s club features, and promotional activity.
• Knowledge of the Gaming Enterprise human resources policies.
• Knowledge of theories, principles, and practices of slot machine and coin handling equipment operation.
• Skills in analyzing administrative and fiscal problems and in developing feasible and effective solutions.
• Strong organizational, planning, time management, communication, and interpersonal skills.
• Skills in the use of electronic test equipment, power tools and other tools of the trade.
• Skills in the use of personal computers and other office equipment.
• Skills in working courteously with the public as well as developing and maintaining good working relationships.
• Ability to communicate and follow directions effectively
• Skills in English composition, grammar, spelling, and punctuation.
• Ability to control costs related to manpower, productivity, and other expenses.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to make sound, rational decisions quickly.
• Ability to establish and maintain effective working relationships with employees and guests.
• Ability to perform basic mathematical computations and general office/clerical tasks.
• Ability to work well with people of varied socioeconomic backgrounds.
• Ability to communicate and follow directions effectively.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Minimum Qualifications:

• High School Diploma or G.E.D. AND at least three (3) years of progressively responsible Casino Slot experience.
• Six (6) months as a Senior Slot Tech III or equivalent position.
• Must be able to work (may require shift changes), weekends, holidays, and special events, as needed.
• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
• Must have employment eligibility in the U.S.
• Must be able to obtain and retain a valid gaming license/background check.

Preferred Qualifications:

• Two (2) years of college-level coursework in business/public administration or an associated field
• Two (2) years of Tribal Casino supervisory/management experience.