POSITION SUMMARY

This position is responsible for providing front line guest service for the Shooting Star Casino. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority. 

DUTIES & RESPONSIBILITIES

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. 

      Our Star Service expectations include being:

• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Processes high volume of currency, comps, coupons, credit cards and gift certificates to meet the guests’ needs. 

• Accounts for shortages or overages.
• Counts and exchanges of currency and coins.
• Processes transfer to vault at end of shift.
• Operates point of sale equipment (micros).

Converts currency and change accurately to process guest’s transactions.

• Applies tips to appropriate server.
• Maintains and understands various promotions to use each month.
• Process credit cards.
• Verify checks.
• Ensure proper cash handling procedures are always followed. 

Performs other duties as assigned.

EDUCATION & EXPERIENCE

No minimum education or experience required one-month related experience preferred.

Ongoing and/or continuing education maybe required of certain compact or non-compact positions. This will be outlined upon hire by the specific department alcohol awareness, safe food handling.

Certificates, Licenses & Designations

Must meet licensing requirements as prescribed by the Tribal State Compact for Gaming.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge or ability to learn point of sale equipment (Micros).
• Knowledge of credit cards, coupons, promos, etc.
• Knowledge of and ability to count money.
• Knowledge of promotional programs offered by the casino.
• Skill in verifying and balancing transactions, tills and preparing internal control reports.
• Skill in dealing with guests both internal and external.
• Skill in answering phone calls/taking reservations.
• Skill in basic math Including addition, subtraction, division, percentages and decimals.
• Ability to read and comprehend simple instructions.
• Ability to stand, walk and kneel.
• Ability to reach with hands and arms.
• Ability to maintain a positive attitude under stressful situations.
• Ability to lift to 15 pounds.
• Ability to help in other areas.

WORKING CONDITIONS

• Frequent loud to moderate noise levels.
• Occasional exposure to blood borne pathogens.
• Extended periods of time spent on feet up to 8 hours.
• Help in other areas of restaurant as needed (cross training).
• Continuous exposure to high concentration levels of tobacco smoke.

Note:  Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job.  They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.