About the Department

Bargaining Unit: Local 512 - Social Services Staff Specialist Unit 

Contra Costa County is recruiting to fill one (1) Social Service Information Systems Analyst position in the Employment and Human Services Department.

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

We are looking for someone who is:

• A strong problem-solver who can analyze complex systems and translate technical issues into clear, practical solutions
• Comfortable collaborating with both technical teams and program staff and able to communicate effectively with each
• Detail-oriented and organized, with the ability to manage multiple priorities and meet competing deadlines
• Curious and adaptable, with a willingness to learn about and support evolving statewide systems
• Proactive and dependable, with the initiative to identify issues and follow them through to resolution
• A collaborative team player who values the perspectives of others and contributes to a positive work environment
  

What you will typically be responsible for:

• Providing direct, day-to-day support to end users by assessing inquiries and resolving technical issues
• Supporting and maintaining statewide social services systems by troubleshooting problems, coordinating solutions, and helping ensure reliable system functionality
• Developing, updating, and publishing technical procedures and instructional materials
• Assisting with data analysis, reporting, and validation to support program operations and informed decision-making
• Coordinating with state partners, vendors, and internal teams to resolve system issues and implement updates

A few reasons you might love this job:

• You will play a key role in supporting systems that directly affect the delivery of critical services to the community
• You will gain hands-on experience working with large-scale statewide systems and collaborating across counties
• You will have opportunities to learn, grow, and expand your technical and analytical skills
• You will work with a knowledgeable and supportive team that values collaboration, innovation, and shared success
• Your contributions will be visible and meaningful, helping improve how services are delivered to the community

A few challenges you might face in this job:

• Adapting to changing state policies, system requirements, and operational priorities
• Troubleshooting complex technical issues when information may be limited or incomplete
• Coordinating with multiple stakeholders across different agencies and levels of government
• Balancing data accuracy and system security with the need to maintain accessible, user-friendly services
• Navigating interconnected statewide systems with complex dependencies and evolving requirements

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Reading Comprehension: Understanding and using written information
• Professional & Technical Expertise: Applying technical subject matter to the job
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness

Read the complete job description here: Class Spec Details (governmentjobs.com)

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process.
 
Education: Completion of 60 semester or 90 quarter units from an accredited college or university which included 15 semester or 22 quarter units in computer science,  information systems or a closely related field.
 
Experience: Either: (1) Eighteen months of full-time experience, or its equivalent, in the analysis, design and implementation of computer systems and procedures; or (2) Eighteen months of full-time experience providing social services systems support which included direct responsibility for system troubleshooting and problem resolution.
 
Substitution for Education: Possession of a certificate in Business Analysis, Database Systems design, analysis or administration; Management Information Systems, Systems Management or a related field requiring minimum coursework of a minimum of 20 semester units, granted by an accredited college, university or professional association and additional 12 months of qualifying experience may be substituted for the required education; or additional qualifying experience in the analysis, design and implementation of automated systems and procedures may be substituted for the required education on a year-for-year basis.

Desirable Qualifications: 

• Experience supporting large-scale or statewide automated systems, such as eligibility or case management systems
• Knowledge of social services programs, such as CalWORKs, CalFresh, Medi-Cal, or Child Welfare
• Familiarity with system testing methodologies, including user acceptance testing (UAT)
• Experience with data analysis, reporting tools, or SQL
• Strong written communication skills, particularly in developing user documentation and instructional materials
• Experience collaborating with vendors, state agencies, or cross-functional project teams
• Relevant professional experience or coursework in information systems, business analysis, or project management

Other Qualifications

1. Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. A completed Supplemental Questionnaire is required at the time of applying.
2. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be arranged to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
3. Training and Experience Evaluation: Consists of an evaluation of each candidate's relevant education, training and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. 

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

 It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

For recruitment-specific questions, please contact Matthew Damm at [email protected].  For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627.

Benefits

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Supplemental Questions

01

The purpose of the questionnaire is to provide applicants the opportunity to elaborate on their experience, education, and training for the Social Service Information Systems Analyst position and to assist Human Resources staff in assessing each applicant's qualifications.

Your responses to the questionnaire will be used to better understand your relevant experience, education, and training to determine which applicants will be invited to participate in the next step of the recruitment process.

Do not answer any of the questions by indicating "see attached application or see resume."

• I understand

02

Do you possess a valid driver's license?

• Yes
• No

03

Have you completed at least 60 semester or 90 quarter units from an accredited college or university, including at least 15 semester or 22 quarter units in computer science, information systems, or a closely related field?

• Yes
• No

04

Have you completed at least 15 semester or 22 quarter units in computer science, information systems, or a closely related field?

• Yes
• No

05

If you selected “Yes” to the previous question, provide the following information regarding your qualifying coursework:
- The name of the accredited college or university
- The total number of semester or quarter units completed in computer science, information systems, or a closely related field
- The field or subject area of the coursework
- The titles of the relevant courses completed

If your coursework was completed in a closely related field, explain how the field relates to computer science or information systems.

If you selected “No,” enter “N/A.”

06

How much full-time experience, or its equivalent, do you possess in either of the following areas?
- Analysis, design, and implementation of computer systems and procedures; or
- Social services systems support that included direct responsibility for system troubleshooting and problem resolution

• At least 3 years and 6 months of experience
• At least 3 years but less than 3 years and 6 months of experience
• At least 2 years and 6 months but less than 3 years of experience
• At least 2 years but less than 2 years and 6 months of experience
• At least 1 year and 6 months but less than 2 years of experience
• At least 1 year but less than 1 year and 6 months of experience
• At least 6 months but less than 1 year of experience
• Less than 6 months of experience
• I do not possess any experience as described

07

Please describe your qualifying experience in either or both of the following areas:

1. Analysis, design, and implementation of computer systems and procedures; and/or
2. Social services systems support that included direct responsibility for system troubleshooting and problem resolution.

For each position, include:

- Employer’s name
- Job title
- Dates of employment, including month and year
- Average number of hours worked per week
- The computer or social services systems you supported
- Your specific duties and level of responsibility
- Examples of the analysis, design, implementation, troubleshooting, or problem-resolution work you personally performed

If you do not possess this type of experience, enter “N/A.”

08

Do you possess a certificate in Business Analysis; Database Systems Design, Analysis, or Administration; Management Information Systems; Systems Management; or a related field that required a minimum of 20 semester units of coursework and was granted by an accredited college, university, or professional association?

• Yes
• No

09

If you selected “Yes” to the previous question, provide the following information:

- The full title of the certificate
- The name of the accredited college, university, or professional association that issued it
- The date the certificate was awarded
- The number of semester units required to earn the certificate
- The titles of the courses completed

If you selected “No,” enter “N/A.”

10

How many years of experience do you have independently gathering, analyzing, validating, and documenting business or user requirements for information systems, business processes, or social services programs?

• I do not have this type of experience
• Less than two (2) years of experience
• Two (2) years or more, but less than four (4) years of experience
• Four (4) years or more, but less than seven (7) years of experience
• Seven (7) years or more of experience

11

How many years of experience do you have participating in end-to-end business or system changes, analyzing existing processes, and recommending solutions for new or existing information systems?

• I do not have this type of experience
• Less than two (2) years of experience
• Two (2) years or more, but less than four (4) years of experience
• Four (4) years or more, but less than seven (7) years of experience
• Seven (7) years or more of experience

12

How many years of experience do you have testing, implementing, maintaining, or supporting business applications or information systems, including developing test plans, validating data, troubleshooting issues, and coordinating escalation and resolution?

• I do not have this type of experience
• Less than two (2) years of experience
• Two (2) years or more, but less than four (4) years of experience
• Four (4) years or more, but less than seven (7) years of experience
• Seven (7) years or more of experience

13

How many years of experience do you have administering or supporting system security, including managing user access, maintaining data confidentiality, and ensuring compliance with applicable security policies, regulations, or procedures?

• I do not have this type of experience
• Less than two (2) years of experience
• Two (2) years or more, but less than four (4) years of experience
• Four (4) years or more, but less than seven (7) years of experience
• Seven (7) years or more of experience

14

How many years of experience do you have serving as a liaison, subject matter expert, or representative between program staff, technical staff, vendors, State agencies, consortiums, or other stakeholders regarding business systems or information systems?

• I do not have this type of experience
• Less than two (2) years of experience
• Two (2) years or more, but less than four (4) years of experience
• Four (4) years or more, but less than seven (7) years of experience
• Seven (7) years or more of experience

15

By checking this box, I am confirming that all statements made in this supplemental questionnaire and on the application are accurate and true; and I understand that misstatements or omissions of material facts will result in being rejected from this recruitment process, or released from future employment with Contra Costa County.

• I agree

Required Question

Agency Information

Employer

County of Contra Costa