Mayo Clinic's Revenue Cycle is hiring a Solution Architect to shape the future of patient access. This role blends deep Epic front-end expertise with strategic thinking, creative problem-solving, and strong cross-functional collaboration to deliver integrated solutions that streamline the patient experience and advance how Revenue Cycle operates.
What you'll do
- Strategic Intake & Solutioning — Partner with operational leaders to capture the problems and outcomes they're trying to achieve, evaluate feasibility, and recommend the best path forward. You'll identify current and future feature capabilities aligned to our strategic objectives and ensure proposed solutions meaningfully support our priorities.
- Technical Leadership & Design — Serve as a consultative architect who shapes the "what" and "why" of solutions rather than performing the build. You'll evaluate options across Epic, enterprise and departmental specialty systems, and vendor products — recommending the best-fit approach, participating in vendor evaluations, and partnering with build teams to bring designs to life.
- Cross-Functional Collaboration — Determine which Revenue Cycle enablement teams and partner areas are needed to deliver. Facilitate technical committees, build consensus, and gain institutional approvals.
- Roadmap & Release Planning — Stay current on Epic releases, vendor assessments, and emerging AI workflows. Correlate operational roadmaps with upcoming technology to keep strategic initiatives on track.
What you'll bring
- A minimum of three Epic certifications, at least one of which is related to Patient Access/Front-end Revenue Cycle (Prelude, Referrals, Identity)Experience collaborating with MyChart or custom healthcare portal teams to advance the digital patient experience (portal-specific certification or build experience not required).
- Proven ability to map end-to-end workflows across teams, systems, and process areas.
- Strong relationship-building skills across operations, technology, analytics, automation, and education partners.
- A data-driven, root-cause approach to problem solving and sustained process improvement.
- Comfort navigating ambiguity and shifting priorities while keeping stakeholders aligned.
- Active awareness of emerging technologies, AI-enabled capabilities, and regulatory changes affecting Revenue Cycle.
Join us to architect the front-end solutions that make every patient's access journey simpler, smarter, and more connected.
Qualifications
Bachelor's degree and 8 years' experience including 5 years' of demonstrated technical experience and 3 years of demonstrated leadership experience.
Masters degree in applicable field preferred.
Multiple (three or more) Epic Certifications OR relevant Intelligent Automation/AI certifications required.
Healthcare Financial Management Association (HFMA) Certification Preferred.
Working knowledge of large language models, AI agents, and/or ML lifecycle management. Proven track record of designing enterprise-scale solutions using automation platforms (UiPath preferred).
Works cross functionally across Mayo Clinic Departments. Demonstrated project and deliverable consistency through repeatable and reliable performance. Demonstrates initiative and self-motivation to complete tasks and assignments on time. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in multiple technologies. Demonstrated ability in solving complex technical and application problems with multiple technologies. Experience working in healthcare technology and Epic. Exposure to managing both custom developed and vendor-supplied applications.
*This position is a 100% remote work. Individual may live anywhere in the US.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
About Company
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Company
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.