Job Overview – Kitchen Manager 

We are seeking motivated, experienced, and personable manager to assist in the opening and operating of a restaurant, bar, breakfast buffet, lobby lounge, pool lounge, café & marketplace, in room dining and catering.  The Kitchen Manager will take the lead in service while also training, implementing and executing of the Kitchen successfully.  Further, creating healthy relationships with Front Of House company to provide high-quality, fresh and seasonal ingredients is required.  The ability to multitask, change activities on the fly and work under varying levels of Guest/Patron demands are essential skills for this position.

Specific Job Responsibilities 

Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
• Supervises daily Kitchen shift operation and monitors compliance with all F&B policies, standards and procedures.
• Supports and supervises an effective monthly self inspection program.
• Operates all department equipment as necessary and reports malfunction.
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Monitors and maintains the productivity level of employees.
• Verifies that all team members/supervisors understand the brand specific philosophy.
• Maintains the operating budget, and verifies that standards and legal obligations are followed.
• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Coordinates cleaning program in all Kitchen areas (e.g., General clean), identifying trends and making recommendation for improvements.
• Establishes and maintains open, collaborative relationships with employees.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
• Follows property specific second effort and recovery plan.
• Stays readily available/ approachable for all team members.
• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available/ approachable for all guests.
• Reviews comment cards and guest satisfaction result with employees.
• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job function if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements and payroll progress report.
• Performs other duties, as assigned, to meet business needs.

Working Hours - The working hours of the Kitchen Manager may vary due to business needs and the needs of the operation.

Working Environment – As an Kitchen Manager standing and walking for extended periods of time will be required. You will also have to be comfortable working in a confined work area with multiple Associates. The cleaning, maintaining and stocking of the kitchen and food & beverage outlets will also require crouching, reaching and light lifting throughout the shift.

Employee Benefits and Perks – Full time employees are eligible for healthcare benefits and to participate in wellness programs.

Candidate Requirements: A minimum of 2 years of experience working in a similar setting of multiple outlets preferred