Spa receptionist is responsible for front-desk operations, including greeting clients, managing appointments, and handling administrative tasks. Key duties include answering phones, processing payments, maintaining a clean and organized reception area, and providing information on spa services. They also coordinate with spa staff and may handle client feedback or sales of spa products.

Duties/Responsibilities:

• Assist in managing the daily operations of the spa, including scheduling appointments and managing the booking system.
• Answer Phones during business hours, checking voicemails/emails and returning messages promptly.
• Provide exceptional customer service by greeting clients, answering inquiries, and ensuring a welcoming atmosphere.
• Communicate effectively with spa staff to ensure seamless service delivery and coordination of treatments.
• Maintain cleanliness and organization of the spa environment, including treatment rooms and common areas – restocking linens and supplies as necessary.
• Process payments and handle transactions accurately while providing guests with detailed information about services and products.
• Stay informed of all Spa services offered by the Day Spa.
• Gather information on any incidents which may have impacted guest satisfaction and report to management.
• Participate in proactive team efforts to achieve departmental and Company goals.
• Comply with all safety policies, practices, and procedures.  Report all unsafe activities to supervisor and Human Resources.
• Will assist guests in all areas of scheduling spa appointments in person and over the phone.
• Maintains flexibility to take on new and different tasks as directed by the department manager.