Why Join Omnicell?

At Omnicell, we’re transforming healthcare through innovation—and our Salesforce ecosystem is at the center of that transformation. As a Sr. Business Analyst (Salesforce), you’ll play a pivotal role in enabling smarter, faster, and more impactful sales strategies.

This is more than a CRM role—it’s your opportunity to shape how data, technology, and insights power growth across the organization. You’ll partner with Sales Finance, IT, Operations, and Marketing leaders to turn complex challenges into scalable solutions that drive measurable outcomes.

If you’re passionate about leveraging Salesforce to unlock business potential, thrive in ambiguity, and want to make a tangible impact in healthcare, this is your stage to shine.

What You’ll Do

As a Sr. Business Analyst (Salesforce), you will:

Drive Salesforce Excellence

Lead administration and optimization of Salesforce.com, ensuring it serves as a high-impact platform for sales productivity and business growth
Configure, enhance, and maintain CRM capabilities while providing training and guidance to end users

Translate Strategy into Scalable Solutions

Partner with cross-functional stakeholders across Sales, Finance, IT, Marketing, and Operations to gather and translate business requirements into actionable Salesforce solutions
Design and implement scalable CRM enhancements that align with evolving business needs

Lead Transformational CRM Initiatives

Own and drive large-scale Salesforce projects from concept to execution—delivering solutions that elevate efficiency, standardization, and performance
Champion innovation by introducing new features, automation, and best practices

Enable Data-Driven Decision Making

Develop reporting, dashboards, and executive-level insights that inform forecasting and strategic planning
Deliver compelling analyses that influence leadership decisions and business direction

Elevate Data Integrity & Governance

Establish and enforce data quality standards, lifecycle management processes, and governance practices
Ensure compliance with Sarbanes-Oxley (SOX) and other regulatory requirements

Optimize Sales Performance

Support forecasting efforts and pipeline visibility through accurate CRM data and reporting structures
Identify opportunities to improve processes, productivity, and customer engagement

Who You Are

Minimum Qualifications

Bachelor’s degree or equivalent experience
7+ years of experience in business systems, business intelligence, or related fields
5+ years of hands-on Salesforce.com experience (administration, configuration, reporting)
Proven ability to gather requirements, translate them into technical solutions, and deliver projects end-to-end
Strong analytical skills with experience in data modeling, reporting, and decision support
Ability to work independently while collaborating effectively across teams and stakeholders

Preferred Qualifications

Salesforce Certified Administrator (ADM-201, ADM-211) or similar certification
Experience in the healthcare or healthcare technology industry
Advanced Salesforce expertise (e.g., automation, integrations, advanced reporting)
Experience leading large-scale CRM implementations or transformations

Key Skills & Competencies

Deep understanding of CRM systems, databases, and business processes
Strong communication skills with the ability to translate technical concepts into business insights
High adaptability and comfort working in ambiguous, fast-paced environments
Strategic mindset with strong business acumen and problem-solving capabilities

How You’ll Elevate at Omnicell

At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. As a Sr. Business Analyst, you will embody our Elevate Behaviors:

Collaborate – Build strong partnerships across Sales, IT, Finance, and Operations to align priorities and deliver impactful CRM solutions
Inspire – Influence stakeholders by demonstrating the power of data-driven insights and scalable Salesforce capabilities
Develop – Continuously expand your expertise while mentoring users and driving adoption of Salesforce best practices
Execute – Take ownership of projects, deliver high-quality solutions, and ensure on-time, high-impact outcomes
Impact – Challenge the status quo, introduce innovative CRM strategies, and directly contribute to improved sales performance and customer experience

Travel

Approximately one trip per business quarter