Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

All positions are on-site, located in Tyler, Texas, unless otherwise stated in the job posting.

ABOUT

Learning Commons student assistants provide customer service and administrative support in various departments within the Learning Commons, including the Library Services’ circulation desk, Tutoring Services’ reception desk, and the Center for Academic Exams’ reception desk. Student assistants interact with students, faculty, staff, and visitors to assist with a variety of services. 

WHAT YOU WILL DO

ESSENTIAL FUNCTIONS and DUTIES

Primary Responsibilities

Library Services Circulation Desk

• Complete opening/closing duties of the building based on the work schedule.
• Provide desk coverage and greet patrons in a friendly manner.
• Assist patrons in checking out and returning library materials.
• Shelve books and reorganize any that are out of order.
• Check book drops for any returned books.
• Answer questions related to library resources, policies, procedures, and workshops.
• Provide guidance to patrons on library resources, including online databases and research tools.
• Conduct an hourly headcount to maintain an accurate record of library attendance.
• Assist with processing journals and magazines.

Tutoring Services Reception Desk 

• Provide desk coverage and greet students, faculty, staff, and visitors in a friendly manner.
• Assist in scheduling and canceling tutoring appointments.
• Keep track of tutors’ arrival and departure.
• Keep track of daily appointments and introduce students to their tutors.
• Provide basic information about tutoring services, academic resources, and workshops.
• Notify students and tutors of appointment changes or cancellations.
• Complete daily data entry and filing.

The Center for Academic Exams Reception Desk

• Provide desk coverage and greet students and faculty in a friendly manner.
• Assist in scheduling and canceling exam appointments.
• Check in students for scheduled and walk-in exams, verify identification, and fill out intake forms.
• Check out students upon completion of exams.
• Answer student, faculty, and staff questions regarding exam procedures and policies.
• Assist students with scheduling issues by calmly addressing concerns, explaining appointment procedures, offering alternative solutions, and providing support for rescheduling or contacting appropriate personnel when walk-in slots are unavailable.
• Monitor and enforce exam protocols by ensuring students store backpacks, purses, bags, cell phones, and smartwatches in the personal belongings area. Direct students to remove hats and headphones/ear buds. Check students’ arms to verify no unauthorized notes.

Secondary Responsibilities

• Answer phone in a courteous and polite manner and take accurate messages as needed.
• Maintain confidentiality.
• Assist with clerical tasks and maintain the orderliness of the workstation.
• Keep supply areas tidy and organized.
• Perform hand-delivery of mail to other campus offices.
• Support department staff with special projects or events as needed.
• Attend staff meetings and trainings.
• Perform light cleaning duties such as dusting, cleaning tables, pushing in chairs, throwing away trash, etc.
• Help maintain a quiet, respectful, and clean study/testing environment.
• Promote Learning Commons student support services.

COMPETENCIES

Knowledge, Skills, and Abilities

Collaboration/Teamwork, Computer Software Skills, Customer Service, Interpersonal Skills, Math Skills, Multi-tasking, Written Communication, Organizational Skills, Problem-solving, Time Management, Typing/Word Processing

SUPERVISORY RESPONSIBILITIES

No Direct Supervision

Work Environment: Work required outside of normal business hours

Physical Demands: Sitting, walking, standing, typing, bending, pushing, pulling, kneeling, lifting (~25lbs)

Travel Required: Yes- Minimal

If travel is required, the candidate must have and maintain a current, valid Texas driver’s license and an acceptable driving record.

WHO YOU ARE

Students must be registered for undergraduate classes and maintain enrollment status to work in these positions. Students may qualify for Federal Work Study, which will be determined by the Office of Financial Aid. 

Additional Job-Specific Requirements

Students are allowed to work a maximum of eighteen (18) hours per week and cannot work in multiple hourly positions. A work week is Sunday-Saturday.

ADDITIONAL INFORMATION

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee. 

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands. 

This is a security-sensitive position. Candidates will be subject to a criminal background check. 

Benefits

This position is not eligible for benefits.

Supplemental Questions

01

Are you eligible to work in the United States without sponsorship?

• Yes
• No

Required Question

Agency Information

Employer

Tyler Junior College

Address

1390 S Baxter Ave








Tyler, Texas, 75701

Phone

(903) 510-2419

Website

http://www.tjc.edu