Title: Super Rink Operations Manager

Reports To: Super Rink Operations Director

Supervises: Facility Specialists, Maintenance Technicians, Custodial Staff

Position Summary

The Super Rink Operations Manager is responsible for overseeing the operation, maintenance, and repair of all ice-making equipment, building systems, and facility infrastructure within the arena. This position ensures a safe, clean, and well-maintained environment for patrons, athletes, staff, and visitors while delivering high-quality ice conditions and supporting daily arena operations.

Essential Duties and Responsibilities

Ice Operations

Provide critical leadership, technical input, and operational oversight for the facility’s refrigeration system changeover project, ensuring safe implementation, regulatory compliance, system reliability, and minimal disruption to arena operations.
Maintain ice resurfacing equipment and establish preventative maintenance protocols for Zambonis.
Monitor and maintain ice quality, thickness, and temperature.
Perform ice resurfacing, edging, painting, and seasonal ice installation/removal.
Maintain refrigeration systems and ice plant equipment.
Troubleshoot and coordinate repairs to ice-making systems.

Facility Maintenance

Oversee preventive and corrective maintenance programs for the facility.
Maintain HVAC, plumbing, electrical, mechanical, and building systems.
Recommend and coordinate major overhauls of equipment and maintain and improve the condition and appearance of facilities, grounds, and equipment.
Manage facility cleanliness and appearance standards.

Staff Supervision

Establish performance expectations and provide ongoing coaching with Facility Specialists, Ice Techs, and custodial staff.
Ensure staff compliance with safety policies and operational procedures.

Safety and Compliance

Ensure compliance with OSHA regulations and applicable local, state, and federal codes.
Develop and enforce safety procedures and emergency response protocols.
Maintain required records, inspections, permits, and certifications.
Respond to facility emergencies and operational issues as needed.

Budget and Inventory Management

Aid in development and management of budgets.
Monitor expenditures and identify cost-saving opportunities.
Purchase equipment, tools, parts, and supplies.
Maintain inventory of maintenance materials and chemicals.

Event Support

Coordinate facility setup and teardown for games, tournaments, practices, and special events.
Collaborate with arena management to support customer and tenant needs.
Provide on-call support during major events and operational emergencies.

Qualifications

Required

High school diploma or GED.
Minimum of 5 years of facility maintenance experience.
Minimum of 2 years of supervisory experience.
Experience operating ice resurfacing equipment and maintaining ice surfaces.
Knowledge of refrigeration systems, HVAC, electrical, plumbing, and mechanical systems.
Valid driver's license.

Preferred

Technical degree or certification in refrigeration, HVAC, facilities management, or a related field.
Boilers License
Certified Ice Technician (CIT) designation.
Experience managing municipal, recreational, or sports facilities.

Knowledge, Skills, and Abilities

Strong mechanical aptitude and troubleshooting skills.
Knowledge of ice arena operations and best practices.
Ability to read technical manuals, blueprints, and equipment schematics.
Excellent leadership, communication, and organizational skills.
Proficiency with maintenance management software and Microsoft Office applications.
Ability to prioritize multiple tasks and respond effectively to emergencies.

Physical Requirements

Ability to lift and carry up to 50 pounds.
Ability to stand, walk, bend, climb ladders, and work in cold environments for extended periods.
Ability to work evenings, weekends, holidays, and on-call shifts as required.

Work Environment

This position works in a recreation and sports facility environment, including exposure to cold temperatures, mechanical equipment, cleaning chemicals, noise, and varying weather conditions when working outdoors.

Work Schedule and Compensation

This is a full-time, salaried position.
The typical work schedule is 45–50 hours per week, depending on facility needs, events, seasonal demands, and maintenance projects.
Compensation will be determined based on qualifications and experience. Hiring range is $75,000 - $100,000 annually.
Due to the nature of arena operations, this position requires a flexible schedule and may include evenings, nights, weekends, and holidays.

Reports To: Super Rink Director of Operations
Supervises: Facility Specialists, Ice Technicians, Custodial Staff (as applicable)
Employment Type: Full-Time, Salaried, exempt from FLSA overtime regulations

Terms of Employment: At-Will

To apply submit a cover letter and resume to [email protected]