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Posted 2h ago

Supervisor-Central Patient Access

@ Baptist Memorial Health Care
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Memphis or Collierville
OnsiteFull Time
Responsibilities:managing operations, scheduling services, verifying insurance
Requirements Summary:Bachelor's degree or equivalent experience; 2+ years customer service experience required; supervisory and healthcare experience preferred. Responsible for scheduling, insurance verification/authorization, patient pre-registration, financial clearance, reporting, and process improvement.
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Job Description

Job Summary

Assist in the managing of the day to day operations, planning, measuring, and execution of the call center services to include Scheduling of Outpatient Services, receipt of paper and electronic Physician orders, Insurance Verification, Insurance Authorization and the Patient Pre-registration process to complete the financial clearance process. Accountable for assigned and delegated reports and completion. Assist the Director to ensure consistency in delivering services efficiently, timely, and great quality to all hospitals and physicians. Assist the Director to ensure the integrity of the processes and that federal and state compliance is met. Strives to reach and maintain department goals at the highest standard in all areas of responsibility, task, and patient satisfaction as set by Administration and Corporate expectation. Takes initiatives to improve processes, strives for positive customer outcomes. Leads by example.

Responsibilities

  • Assist the Manager with daily responsibility for the Centralized Patient Access Center.
  • Provides leadership through facilitating visions/values through personal example and interaction with staff. Communicate policies and goals, which will result in enhanced employee skills, management, and leadership.
  • Assist in overall financial/budgetary management of the departments through evaluation of services and analysis of departmental operations and implementation of workload standard, to identify opportunities for cost reduction and enhance profitability and optimal resource utilization
  • Demonstrates Service First characteristics to all. Sets example for department and other hospital personnel. Identifies opportunities for improvement resulting in enhanced service and customer satisfaction.
  • Completes all other duties as assigned.

Specifications

Experience

Minimum Required

  • Two plus years in a customer service setting.

Preferred/Desired

  • Two plus years in a healthcare setting with supervisory experience.

Education

Minimum Required

  • Bachelor's degree in Healthcare Administration, Business/Management, Information Systems, or other Healthcare discipline and/or equivalent years of work experience.