About the Department

This position will assist the Manager of Parking Operations with the overall department’s operational performance, which includes and are not limited to the following areas: Horticulture, Facilities Maintenance, Fleet Maintenance, and Janitorial Services of the Parking Structures and Pedestrian Bridges. This position will have direct responsibility for the Parking Structure operation and will provide direct supervision, guidance for the operation and will assume full responsibility when the Deputy Manager or Supervisor of the Parking Structure operation are not available.

In the absence of the Manager of Parking Operations, the Supervisor is the liaison between Disney Springs operations and the Orange Sheriff’s office as it relates to event coordination, safety, and issues that may arise within and outside the parking structures.

Position Duties

Direct & oversee parking personnel and contractors. Ensure that contract labor is onsite and stationed on appropriate decks. Ensure all staff and contractors adhere to CFTOD policies and procedures.

Assist team members to ensure that parking structure maintenance is performed as scheduled and that mechanical equipment including elevators, escalators, lights, HVAC systems, EMS and Parking Guidance System (PGS) are in working order. Report issues with plumbing, janitorial, or other problems within the structure.

Ensure safety equipment is available and in proper locales.

Make adjustments to traffic flow in the garages as needed to accommodate special circumstances.

Respond to emergencies or troubling circumstances by guests. Provide assistance and call for responders as needed.

Coordinate and interface with partners and Sheriff’s personnel. Recommend filing trespass, suspicious behavior or other charges as circumstances dictate.

Train staff and contractors to provide excellent guest services. Ensure that personnel give directions, monitor and respond to call boxes, assist to locate vehicles, call for key or mechanical assistance, and provide other courtesy services as needed.

Act as first responder to elevator entrapments prior to arrival of Emergency Services responders, as required.

Attend training sessions as required and maintain currency in CFTOD training requirements and certifications.

File reports and other documentation as prescribed.

Rotating shifts; full time; including but not limited to 3^rd-shift hours. Must be acceptable to On-Call and Holidays.

Other Duties:

Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
Perform other related duties as assigned.

Competency:

Proven work habits that involve careful attention to detail and quality results.

Minimum Qualifications

High school education plus some additional training in a business, leadership, or customer service discipline.

Three to five years of experience in a customer service environment with at least one year of supervisory responsibility in a customer service discipline preferred.

MOT certification must be obtained within 90 days of employment.

Regular, dependable attendance required.

Other Requirements:

The following requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job and is not intended to be inclusive. Reasonable accommodation(s) may be made to enable individuals with disabilities, as defined by law, to perform any essential functions.

Driving Requirements:

Must possess a valid Florida State Driver's license and maintain eligibility under the District's commercial vehicle program.

Physical Demands:

While engaging in the duties of this position the Employee performs lifting and/or carrying of up to 50 lbs. Employee sits occasionally and stands and walks frequently on varied surfaces. Employee occasionally bends/stoops/crouches, pushes/pulls, climbs/balances, kneels and crawls. Employee uses their hand(s)/arm(s) to reach in any direction and seize, grasp, hold and turn object using hand(s). Employee uses fingers, versus whole hand, to pick, pinch and feel objects. Employee sees, talk and hear as they communicate with others in person, electronically, by phone or radio. Visual functions include the ability to identify and distinguish colors and requires adjustment of the lens of the eye to bring an object into sharp focus.

Employee will operate motor vehicle(s) that involve the use of hand/foot controls.

Benefits

Central Florida Tourism Oversight District offers all employees a comprehensive and flexible benefits package including medical, dental, vision, disability, retirement, and educational support. These benefits, programs, and services were designed as part of the District's commitment to ensure our employees are happy and healthy in all aspects of their lives.

A more detailed outline of our benefits offerings can be found here: CFTOD Website

Supplemental Questions

Do you have a High School diploma or GED?

Do you have three (3) to five (5) years of experience in a customer service environment?

Do you have at least one (1) year of supervisory responsibility in a customer service discipline?

Do you have the Maintenance of Traffic (MOT) certification OR the ability to obtain it within 90 days of employment?

Currently have certification
Have the ability to obtain certification within 90 days of start
None of the above

Required Question

Agency Information

Employer: Central Florida Tourism Oversight District
Address: 1900 Hotel Plaza Blvd.

Lake Buena Vista, Florida, 32830
Phone: 4079347455
Website: https://www.oversightdistrict.org