The Support Specialist is responsible for initial first level user assistance, maintains the organization's computer system, resolve technical issues for Team Members, and install hardware and software. The Support Specialist acts as the front line of technical support, ensuring end-users can effectively complete their daily tasks without technological roadblocks.
Responsibilities
Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
Clearly communicate technical solutions in a user-friendly, professional manner.
Provide one-on-one end user training on basic workstation and peripheral device usage.
Troubleshoot problems related to network printer, PC hardware, ISeries, email, internet, VPN and local area network access.
Conduct hardware and software inventory database maintenance and reporting.
Operate the computer system in response to the computer time usage schedule
Produce output reports for user departments.
Maintain job logs.
Follows and enforces all departmental standards, security, run instructions, backup, recovery and shift turnover.
Reports all hardware and software malfunctions to the proper vendor in a timely manner.
Qualifications
Associates Degree or equivalent experience preferred.
Must have excellent communication skills.
Knowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies and procedures.
Must be able to obtain and maintain a valid Mississippi Gaming License.