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Posted 1w ago

Support Technician - Remote

@ WheelHouse IT
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United States or California or Washington or Oregon or Colorado or Florida or New York
$18-$20/hrRemoteContract, Full Time
Responsibilities:providing support, troubleshooting issues, documenting work
Requirements Summary:Minimum 1 year MSP and 1 year technical support experience. Must support Microsoft 365, Microsoft Windows, Microsoft Active Directory, networking; reliable internet and dedicated remote workspace required.
Technical Tools Mentioned:Microsoft 365, Microsoft Windows, Microsoft Active Directory, ConnectWise, ConnectWise Manage, ConnectWise Automate, LabTech, PSA, RMM, iLO, DRAC, RAID, SSL, Server hardware
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Job Description

WheelHouse IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses nationwide. We are seeking a motivated and customer-focused Tier 1 Support Technician to join our Service Desk team in a contract-to-hire capacity.

This is an excellent opportunity for someone with MSP experience who enjoys troubleshooting technical issues, supporting end users, and growing their IT career in a fast-paced environment.

Location Requirements

This position is open to remote candidates residing within the United States, excluding California, Washington, Oregon, and Colorado.

Compensation

  • $18-$20 per hour
  • Contract-to-hire opportunity
  • Potential for permanent employment based on performance and business needs

What You'll Do

As a Tier 1 Support Technician, you will serve as the first point of contact for our clients, providing technical support and delivering an exceptional customer experience. You will troubleshoot and resolve a variety of technical issues while working closely with senior technicians and engineers when escalation is required.

Responsibilities

  • Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment
  • Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues
  • Support LAN/WAN connectivity and network infrastructure
  • Document all work performed within the PSA system, ConnectWise experience desired.
  • Escalate complex issues appropriately while maintaining ownership of the client experience
  • Assist with client onboarding, deployments, and technical projects as needed
  • Support cloud-hosted and customer-managed environments
  • Deliver professional, responsive, and customer-focused service

Required Qualifications

  • Minimum 1 year of Managed Service Provider (MSP) experience required
  • Minimum 1 year of technical support experience
  • Experience supporting:
    • Microsoft 365
    • Windows desktop operating systems
    • Active Directory
    • Network connectivity and troubleshooting
  • Strong customer service and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong troubleshooting and problem-solving abilities
  • Reliable internet connection and dedicated workspace for remote work

Preferred Qualifications

  • CompTIA A+, Network+, or equivalent technical training
  • Experience with ConnectWise Manage or similar PSA platforms
  • Experience with ConnectWise Automate, LabTech, or similar RMM tools
  • Familiarity with:
    • Server hardware
    • RAID configurations
    • iLO/DRAC management
    • Backup and disaster recovery solutions
    • Bare metal restores
    • SSL certificates, domain registrars, and web hosting providers

Why WheelHouse IT?

At WheelHouse IT, you'll join a collaborative team that values growth, accountability, continuous learning, and exceptional client service. You'll gain exposure to a wide variety of technologies and environments while building a strong foundation for your IT career.

If you're looking for an opportunity to grow within a supportive MSP environment and turn a contract role into a long-term career, we'd love to hear from you.

Apply today and become part of the WheelHouse IT team.