About the Department

Provide technical support for computer systems and software ensuring system efficiency, solving user problems, engaging in systems planning, etc. in the assigned area.

Work Location

This position currently works on-site only.

The City of Minneapolis does not sponsor applicants for work visas.

Position Duties

Investigate and make determinations and recommendation of hardware and software to deal with business problems.
Coordinate major application change over efforts
Program tools, utilities, and web modules.
Provide support to users by assisting with hardware and software problems.
Provide support with printer, imager and other specialized computer support equipment.
Provide technical guidance on a variety of systems and tools needed to accomplish our work
Specify the interface design between two pieces of hardware to ensure compatibility and usefulness.
Add, update and delete users from system or delegate these tasks as required.
Assist in maintenance of software and hardware.
Assist in monitoring PARCS (Parking Access and Revenue Control Systems) for alarms, communication status and other issues.
Troubleshoot and repair PARCS equipment, printers, displays and keyboards, computers and other related equipment.
Perform installations of all communications equipment used in on or off-street parking equipment.
May assist with the preparation of requests for proposals.
Prepare training materials and provide training and education to users.

WORKING CONDITIONS: Mostly indoor office environment with occasional work outdoors.

A resume is not required for this position, but applicants are encouraged to submit one.

Minimum Qualifications

MINUMUM QUALIFICATIONS:

Bachelors Degree in Computer Science or equivalent specialized training

MINIMUM EXPERIENCE:

Four years of relevant computer experience providing PC support

LICENSES/CERTIFICATIONS:

Power Limited Technician Preferred

Equivalency
An equivalent combination of education and experience closely related to the duties of the position will be considered.

Selection Process

The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Drug and Alcohol Testing

All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.

Union Representation
This position is represented by a collective bargaining agreement between the City of Minneapolis and the Professional Employees (CPE) . For more information on the terms and conditions of this agreement please visit: https://www.minneapolismn.gov/government/departments/hr/labor-agreements/professional-employees/#d.en.169543

Eligible List Statement

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire one month after it has been established.

Interview Selection

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Other Qualifications

Certain positions will require specific knowledge of applications or technology.
Excellent knowledge of computer systems and software used in the assigned area.
Knowledge of database administration tasks, roles and responsibilities.
Knowledge of network connectivity, security configuration and access control roles and responsibilities.
Knowledge of City and departmental policies and procedures.
Strong verbal and written communications skills, good organizational skills and good analytical skills.
Good troubleshooting and problem-solving skills.
Strong customer service orientation, including a strong sense of urgency
Ability to conduct training.
Ability to test and document any changes/modifications made to the system.
Ability to prioritize multiple projects with varying requirements and deadlines.

Benefits

Benefits Summary
Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page.

Insurance
Health insurance
Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance
The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Life insurance
The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.

Paid time off
Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements.

Paid parental leave
City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Retirement
City employees earn a pension and may choose to participate in additional retirement savings programs.

Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.
Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation
Eligible City employees may choose to participate in the following transportation programs:

Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.
Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development
To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees.

Other perks
Employees can also take advantage of flexible spending accounts, the Emotional Wellbeing Solutions, health club discounts and more.

Supplemental Questions

How did you find out about this position? (Select all that apply)

Recruiter
City of Minneapolis website
City of Minneapolis employee
City of Minneapolis Career Opportunities Bulletin
Friend, family, or community
League of Minnesota Cities website
Diversityjobs.com website
Governmentjobs.com website
Indeed.com website
Minnesotajobs.com website
Minnesota Council of Nonprofits website
Other Website
LinkedIn
Twitter / X
Facebook
Other social media site
Newspaper
Other media
College or University
Community organization
Job Fair
Professional association
Site Visit
None of the above

Please specify where you heard about this position (e.g., website name, City of Minneapolis employee name, job fair, professional association).

Do you possess a Bachelor's degree in Computer Science or an equivalent combination of education, training, and experience?

Bachelor's Degree in Computer Science or Equivalent
Bachelor's Degree in an Equivalent Field
Bachelor's Degree is a Non Related Field
Associate's Degree

How many years of experience do you have providing PARCS /equivalent support in a professional environment?

None
Less than 4 years
4–6 years
7–9 years
10+ years

Do you currently hold a Power Limited Technician (PLT) certification?

Do you have at least 2 years of working experience in the following systems? (check all that apply)

Microsoft Office
Access Control Systems
PARCS Equipment Software
Cameras, Camera Equipment Software
Video Management Systems
None of above

Do you have at least 2 years of system administrator experience?

Do you have experience as a liaison between the City and/or vendors?

None
Less than 4 years
4–6 years
7–9 years
10+ years

Do you have at least 2 years of experience providing on-site technical support?

Required Question

Agency Information

Employer: City of Minneapolis
Address: 350 South 5th Street

Room 1

Minneapolis, Minnesota, 55415
Phone: (612) 673-2282
Website: http://www.minneapolismn.gov/jobs

Systems Integrator IV