The Employee Relations Partner works closely with Baptist Health Care leaders and team members, providing consultation in the areas of escalated employee performance management, employee engagement, employee concerns, listening sessions, climate surveys, corrective actions, investigations, and mediated conversations. The Employee Relations Partner ensures consistent application and integration of policies, procedures and practices in support of Baptist Health Care's business objectives. The Employee Relations Partner maintains an effective level of business literacy about operational functions, organizational structure, human resource related key performance indicators (i.e., employee engagement index, turnover, performance management metrics, etc.), clinical quality metrics, process improvement activities, workplace culture, and organizational goals. The Employee Relations Partner plays an active role in supporting organization-wide reward and recognition activities, employee engagement surveys, works closely with counsel on legal matters, provides coaching and consultative support to leaders on employee relations issues, maintains thorough and well-articulated notes regarding investigations, participates in unemployment claims management and may assist with training and development.
Responsibilities
- Conducts and manages escalated internal investigations and complex team member relations issues by gathering and analyzing facts, maintaining proper documentation, and ensures consistent and objective application and integration of Baptist Health Care's policies and procedures.
- Provides effective consultation and case management of issues such as disciplinary action, performance management, resolution of complaints, and facilitation of termination and exit processes for involuntary separations.
- Provides guidance on a variety of human resources related issues (i.e., Equal Employment Opportunity (EEO), wage and hour, harassment, Americans with Disabilities (ADA), discrimination, team member disputes, Family Medical Leave Act (FMLA) to ensure effective, compliant resolutions are established efficiently and within organizational guidelines.
- Assists in identifying team member work life cycle trends to collaborate in development or updating of HR policies, processes and procedures, common tools, templates, and approaches to effectively manage team member relations matters.
- Provides support and advocacy to all team members.
- Establishes relationships with all levels of team members, aimed at enhancing Baptist Health Care's culture, driving proactive team member engagement through attendance at department staff meetings, rewards and recognition events, participating in listening sessions, assisting with climate surveys and other workforce experience events.
- Conducts and manages assigned unemployment claims processing and associated hearings.
- Assists in creating insights from key human resource data to inform and shape team member relations process efficiencies, program improvements, and shares finding with key internal partners to develop and deliver a plan linked to Baptist Health Care's strategic plan and goals.
- Ensures compliance with federal, state, and local laws and regulation, in collaboration with cross-functional HR leaders, HR colleagues and internal counsel.
- Develops and maintains close partnerships with HRBP's to drive Baptist Health Care's business strategy and objectives.
Qualifications
- 5 years of Human Resources experience as a senior level generalist, employee relations partner or HR leader directly supporting employee relations functions.
- Bachelors degree in Business Administration, Human Resource Management, or other related field, required.
- Certified Professional in Human Resources (SHRM-CP, SHRM-SCP, PHR, SPHR or CHHR), preferred.
Company
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse