JOB TITLE	Operations Team Leader
DEPARTMENT / BUSINESS	National Fulfillment Services
DOCUMENT CONTROL	HR-REF-0013
SUMMARY:
Reporting to the Operations Supervisor, the Team Leader is responsible to perform the tasks and responsibilities of various warehouse operations jobs including order picking, replenishment, shipping, receiving and cycle counts. In addition to performing multiple warehouse jobs, the team leader will support the supervisor to oversee warehouse operations ensuring best practice processes are known and adhered to by warehouse team members.

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		RESPONSIBILITIES

Responsible to perform multiple warehouse tasks including receiving, order picking, replenishment, cycle counts and shipping to support on-time completion of daily tasks, ensuring customer service standards are met. Communicates and works with team members to ensure proper movement of materials throughout the warehouse. Provides training, motivation and assist team members to carry out tasks and responsibilities in a safe, standardized and efficient manner. Provides peer support for the purpose of on the job training of new hires. Influences warehouse team members to follow approved warehouse operating procedures for MHE inspections, damages, replenishment, cleanliness, order picking, shipping, receiving and cycle counts escalating to operations supervisor when necessary. Plays a leadership role in daily shift briefings ensuring team member concerns are addressed. Suggests ideas for continuous improvement and assists with implementation of continuous improvement initiatives. Functions as the workflow process and RF Scanner technical expert for team members. Ensures RF IT related issues are acted on immediately, including opening IT Track-it and follow-up. Supports teamwork by promoting positive two-way communication. Assists operations supervisor with monitoring daily productivity and quality goals. Completion of Team Lead Daily Shift Report and reviews with the operations supervisor prior to the end of the shift. May be required to work multiple shifts during peak business periods or vacation coverage as required to meet customer service levels. Oversee the shift in the supervisor’s absence.
	EXPERIENCE

Three (3) years warehouse experience operating material handling equipment (MHE) with a proven track record for safety. Previous experience with RF based Warehouse Management System (WMS), preferably Red Prairie.

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				COMPETENCIES

SKILLS Knowledge of receiving, order picking, replenishment and shipping work flow processes. Knowledge of client specific requirements. Strong attention to detail. Ability to prioritize work assignments. Ability to anticipate problems and solve problems to resolution. Excellent verbal and written communication skills to work in a customer focused environment. Able to adapt to change and easily adopt new methods and practices required to meet changing business needs. Intermediate level knowledge of WMS RF Scanner and ability to train and assist other team members in its use to complete work tasks. Ability to train others in various warehouse operations processes. Is considered a role model and is respected by team members. Ability to anticipate problems as it relates to warehouse standard processes, solve problems to resolution and escalate any non-routine decisions to management. CUSTOMER SERVICE AND “OUR WAY” CULTURE As a team member works collaboratively with Metro employees in a team-oriented environment. Exceptional customer service attitude. Looks for ways to say “Yes” to the customer (internal and external). Promote and support team member driven social initiatives. Follow established processes and achieve customer Key Performance Indicators (KPIs). Commitment to quality of work. Approachable, positive interpersonal style. Maintain open honest relationships. HEALTH & SAFETY Fulfills the duties of a team lead under the Occupational Health and Safety Act, including; safety, violence and harassment law Ensures team members are aware of the potential hazards of their job and how to eliminate or control the hazard. Without compromise maintain a safe and clean work environment. Reports any hazards in the workplace to management. Conducts daily inspections of material-handling equipment, racking and dock door and plates. Must not use or operate equipment in a manner that would endanger self or others. Must not put other workers at risk by their actions. Ensures safety accident and incidents are immediately reported to management.
				MEASUREMENT
The following targets apply unless contractual agreements differ: Productivity, Accuracy & Quality Consistently meets or exceeds daily operations KPIs for productivity, pick accuracy, quality, damages and safety as defined by operational goals. Attendance Arrives at the shift briefing meeting place on-time and ready to begin work. Arrives and leaves work at their scheduled time on each scheduled day. Safety Wears appropriate clothing including PPE and Metro Team Wear. Full Compliance with Safe MHE Operating Procedures document. Team Positively influences performance of others to achieve team operational KPIs. Provides proactive, accurate, fact-based feedback regarding team member performance in real-time and as input for 30-60-90 day and annual performance reviews. Consistently and actively participates raising team members concerns in a proactive and professional approach. Takes the lead for specific topics such as: safety and Our Way at least once per week. Completes Team Lead Daily Shift including relevant detail important to the operation and its team members and takes appropriate action to address areas of concern.
			EDUCATION

Completion of secondary school diploma preferred or the equivalent in combination of education and experience. Willingness to attend and participate in training and development programs as required. College diploma in Logistics Management is an asset.
		CERTIFICATIONS

Certified MHE operator.
		WORKING CONDITIONS

Able to work a flexible work schedule including overtime, evenings, nights and weekends when required. Works 100% of their time on the warehouse floor walking, standing and bending. Able to lift repetitively on average up to 50 lbs safely.
	OTHER

Team Lead