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Team Lead, Outcome Owner

@ World Wide Technology
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United States
$114k-$143k/yrRemoteFull Time
Responsibilities:leading team, managing backlog, driving delivery
Requirements Summary:3+ years management experience preferred, bachelor’s degree preferred, experience with Oracle ERP (R12/R13/Fusion), backlog management, Agile delivery, emerging people leadership, strong communication.
Technical Tools Mentioned:Oracle R12, Oracle R13, Oracle Fusion, Vertex
Job Description

Eligible Work Locations

Remote - Nationwide, USA

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Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and creating a great place to work for all.

What is the Internal WWT IT Team, and why join?   

The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.   

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team. 

The Outcome Owner Team Lead is a first-level leadership role that combines people leadership with hands-on product backlog management to drive delivery within a small, focused pod. This role serves as a player/coach leading a pod of 5–7 IT professionals, owning both the team’s day-to-day execution and the product backlog within a sprint or kanban delivery model. The Team Lead Outcome Owner operates within a defined product domain, translating priorities set by the Product Manager and vertical leadership into sprint-level work and ensuring the team delivers against committed objectives. This role focuses on delivery execution, team coaching, and backlog management — building the foundational skills in outcome-based delivery and AI-augmented workflows that prepare the individual for progression to the Manager level. The ideal candidate has a solid technical background, emerging people leadership skills, and the ability to manage a product backlog while keeping a small team productive, engaged, and aligned to delivery commitments.

Job Responsibilities

  • Lead and coach the outcome team: Manage a pod of 5–7 IT professionals day-to-day, setting clear sprint goals, providing regular feedback, and fostering a culture of collaboration and continuous improvement within the pod. 
  • Manage the outcome team, including onboarding, performance feedback, coaching, and career development conversations. Provide input on hiring and compensation decisions in partnership with the vertical Sr. Manager.
  • Manage the product backlog: Maintain a prioritized backlog within the product domain, writing user stories, defining acceptance criteria, and ensuring the team has groomed, ready work for each sprint or kanban cycle. Operate within priorities set by the Product Manager and vertical leadership.
  • Solution Delivery: Functional knowledge of financial applications and procedures in the design, implementation, and integration of Oracle Financial Applications for our global supply chain business in: Accounts Payable, Accounts Receivable, General Ledger, Costing, SLA, Project Billing, Fixed Assets, Fusion, and Vertex Tax using Oracle R12 & R13 
  • Solution Design: Lead and participate in the design of complex solutions, while adhering to the organization’s architecture standards.
  • Functional Knowledge: Strong understanding of Financial and Accounting business processes. 
  • Drive delivery execution: Ensure the team meets sprint commitments and delivers quality work on time. Track delivery metrics (velocity, cycle time, defect rates) and use data to identify improvement opportunities within the pod.
  • Leverage AI tools in delivery: Incorporate AI coding assistants and automation tools into the team’s daily workflow, following patterns and guardrails established by Platform Enablement. Encourage team adoption of AI-augmented delivery practices.
  • Execute against the Product Manager’s roadmap priorities, providing input on feasibility and capacity constraints. Flag risks and trade-offs to vertical leadership when delivery commitments are at risk.
  • Consume platform services from Platform Enablement, including AI frameworks, architectural patterns, and lifecycle automation tooling. Ensure the pod adheres to established standards and patterns.
  • Communicate delivery progress, risks, and blockers to vertical leadership and day-to-day business stakeholders. Serve as the primary operational point of contact for the pod’s delivery status.
  • Escalate and remove impediments: Proactively identify blockers within the pod and escalate cross-team or cross-functional issues to vertical leadership or the Sr. PM for resolution.
  • Facilitate team ceremonies: Run sprint planning, daily standups, sprint reviews, and retrospectives. Drive adoption of process improvements identified through retrospectives.
  • Manage the team’s workload and capacity, balancing feature delivery, technical debt, and defect resolution to maintain sustainable throughput.
  • Hold the team accountable for meeting delivery commitments while adhering to quality, security, and architectural standards established by Platform Enablement and the Enterprise Architect.

Qualifications

  • Bachelor’s Degree; preferably in Information Technology, Accounting, MIS, or related field 
  • 3-5 years of management experience with business analyst, development, or consulting experience in enterprise level solutions 
  • Delivery Team Experience: Demonstrated experience as a senior individual contributor or technical lead within a software delivery team. Track record of taking ownership of delivery outcomes within a product domain.
  • Experience with Oracle ERP or equivalent ERP Applications
  • Backlog Management Exposure: Experience writing user stories, defining acceptance criteria, or managing a product backlog in an Agile environment. Familiarity with sprint planning and backlog grooming practices.
  • Emerging People Leadership: Experience mentoring, coaching, or informally leading team members. Willingness and aptitude to grow into formal people management responsibilities.
  • Solid Agile delivery skills, including hands-on experience with Scrum or Kanban and the ability to facilitate sprint ceremonies and manage team workflow.
  • Emerging people leadership skills, with the ability to coach team members, provide constructive feedback, and build a collaborative team environment.
  • Product/backlog management aptitude, with the ability to write clear user stories, define acceptance criteria, and prioritize work within a defined product domain.
  • AI tool fluency: Comfort using AI coding assistants and automation tools in daily delivery work, with willingness to champion adoption within the pod.
  • Strong communication skills (written, verbal) with the ability to communicate delivery status and risks clearly to leadership and stakeholders.
  • Technical competency within the team’s product domain, with enough depth to guide design decisions and review team output.

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $114,000 to $142,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay. 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

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